Business Support Team Leader - Reed : Job Details

Location: Loughborough (Hybrid: 2–3 days office-based, remainder from home)Hours: Full-time, 37 hours per weeks, Hourly Rate: £14.38Contract Type: Maternity Cover 39 weeks

To lead and support the Business Support function across the service, ensuring effective staff management, operational delivery, and administrative excellence. This role will play a key part in inspection readiness, data management, and continuous improvement of systems and processes.

Staff Management & Supervision

• Line manage Business Support Officers, including supervision, absence management, disciplinary processes, and conducting APRs and review meetings.
• Organise workloads and ensure consistent cover during absences.
• Work closely and collaboratively with Business Support Officers across the service.

Operational & Administrative Support

• Maintain and update system templates and processes.
• Prepare for Ofsted and other inspections, ensuring all documentation and systems are inspection-ready.
• Manage day-to-day office requirements including stationery, equipment, and supplies.
• Collect, compile, and present data; support data cleansing activities.

Training & Development

• Organise and deliver training for staff in relevant areas.
• Develop guidance notes and documentation to support task delivery and consistency.

• Proven experience in staff supervision and administrative leadership.
• Strong organisational and communication skills.
• Proficiency in data handling and IT systems.
• Ability to work independently and collaboratively.
• Understanding of confidentiality and safeguarding in a public service environment