Business Support Officer - Minute Taker - Service Care Solutions - Social Work : Job Details

Business Support Officer – Minute Taker? Location: Essington Lodge, Willenhall (Fully Onsite)? Full-Time | Monday to Friday | 37 hours per week? Temporary – 3 months ongoingAre you an experienced administrator with exceptional minute-taking skills?Opus People Solutions, on behalf of Walsall Council, is currently recruiting for a Business Support Officer – Minute Taker to join the Youth Offer and Participation Team. This is an opportunity to make a real difference by supporting vulnerable children and young people across the borough.? About the Role: As a key member of the Business Support Team, your primary responsibility will be to accurately record and produce minutes for sensitive and high-priority meetings. These minutes play a vital role and may be used in legal proceedings, so a high level of accuracy, confidentiality, and professionalism is essential.? Key Responsibilities:

• Attend and take detailed, child-friendly minutes during meetings involving vulnerable children and young people.
• Produce minutes to a high standard within a 72-hour deadline.
• Ensure accurate documentation is transferred to the Mosaic system used by Walsall Children’s Services.
• Monitor and manage shared inboxes.
• Be the first point of contact for calls and internal/external enquiries.
• Organise and maintain files, documents, appointments, and calendars.
• Support the wider Business Support team with general administrative duties.

? Requirements:

• Proven experience in a fast-paced office environment.
• Essential: Minute-taking experience, particularly in sensitive or legal contexts.
• Strong QWERTY/touch typing skills.
• Excellent written communication and attention to detail.
• Ability to manage multiple priorities and meet tight deadlines.
• Experience with case management systems (e.g., Mosaic) is desirable but not essential.

? Interested?To apply or find out more, please contact John Deane at .uk.? Referral Bonus: Know someone who might be a great fit? Refer them to us! If they’re successful, you could receive £250.