Business Support Officer
- Job Type: Temporary, Full-time (Office Based)
- Location: Beswick, Manchester, M11 3FU
- Duration: Initial 3 months
- Pay: £12.60 per hour.
- Working Hours: 9am till 5pm
Join Manchester City Council as a Business Support Officer, where you will contribute to the goals of the team through the provision of high-quality business support. This role is ideal for someone who is customer-focused, flexible, and committed to continuous self-development and service improvement.
Day-to-day of the role:
- Deal efficiently and courteously with all queries and correspondence, both written and verbal, from a wide range of internal and external customers.
- Use initiative and established procedures to resolve queries at the first point of contact or escalate when appropriate within agreed timescales and procedures.
- Update and extract information from management information systems accurately and competently as required, including the retrieval and collation of reports.
- Complete all documentation and correspondence accurately and to a high standard in line with procedures and within agreed timescales.
- Procure, monitor, and maintain office stationary and equipment, ensuring changes are made in line with procedures, budgets, and agreed timescales.
- Work collaboratively with colleagues and stakeholders to enhance the role of business support throughout the Council.
Required Skills & Qualifications:
- Strong interpersonal skills with the ability to communicate clearly, concisely, and accurately.
- Effective planning and organising skills, capable of prioritising own workload to meet deadlines.
- Problem-solving and decision-making skills, with the ability to interpret rules and guidelines.
- Proficient ICT skills, able to use multiple applications, systems, and associated software packages.
- Analytical skills, with the ability to engage with stakeholders to identify information needs and gather and analyse information.
Please note: This role requires a DBS check.
If you are interested in this position, please apply using your latest CV!