Business Support Assistant - Reed : Job Details

Hourly Rate: £13.45 PAYE per hour

Location: SunderlandWorking Hours: 36 hpw with flexible working (Monday to Thursday 8am – 4pm, Friday 8am – 2pm)Job Type: Temporary (Until March 26)

Join a leading housing organisation committed to delivering exceptional customer service and supporting tenants across the region. This is an exciting opportunity to contribute to a team that puts customers at the heart of everything they do.

Day-to-day of the role:

• Deliver a comprehensive tenant and customer-focused service, including administrative support and customer contact.
• Complete accurate and timely data input and administrative tasks in line with agreed processes.
• Update systems with job scheduling, asset data, certifications, and documentation.
• Support tenants, operatives, and call handling teams via email, telephone, and Teams.
• Collaborate with property maintenance and housing colleagues to ensure a seamless service.
• Take ownership of customer issues and ensure high-quality service delivery.

Required Skills & Qualifications:

• Proven administrative and data input skills with strong attention to detail.
• Excellent customer service and communication skills (written and verbal).
• Ability to organise and prioritise workload effectively to meet deadlines.
• Proficiency in Microsoft Office and confidence navigating in-house systems.
• Experience in a similar role, ideally within a regulated business environment.
• Strong interpersonal skills and a customer-focused approach.

Benefits include:

• 31 days annual leave (plus bank holidays) with the option to purchase up to 5 additional days.
• Early finish on Fridays.
• Flexible and hybrid working options.
• Free Health Cash Plan with cashback for dental, optical, physio, and wellbeing therapies.
• Access to private healthcare.
• Competitive Aviva pension scheme (up to 10% employer contribution).
• Salary sacrifice electric vehicle scheme.
• Enhanced family-friendly leave.
• Car mileage allowance for business use.
• Life assurance cover (3x annual salary).

Join us in delivering outstanding service that makes a real impact. We look forward to hearing from you and exploring how you can contribute to our team’s success.