Business Support Assistant - Reed : Job Details

• Annual Salary: £24.500
• Location: Rutland- Hybrid
• Job Type: Full-time
• Permanent vacancy

Join our client's dynamic bookings team as a Business Support Assistant, where you will play a crucial supporting role in delivering smooth, efficient, and accurate services. This position is ideal for someone with a keen eye for detail, competent IT user, and a passion for supporting a fast-moving, collaborative team.

• Operational & Booking Support:

  • Assist with the preparation and formatting of travel documents such as itineraries, confirmations, and vouchers.
  • Input booking data and supplier details into internal systems with high accuracy.
  • Help monitor and update booking checklists to ensure every detail is tracked and delivered.

• Product & Supplier Data Maintenance:

  • Upload and maintain information about products, services, and experiences in our central library, including rates, descriptions, and terms.
  • Flag inconsistencies or outdated supplier information to the Product team.
  • Support seasonal product updates or new destination rollouts.

• Reseller & Client Relationship Support:

  • Liaise with resellers and clients to collect missing booking details, respond to routine queries, and make changes as required.
  • Provide clear, professional communication to ensure client expectations are met and supported.
  • Monitor and escalate any booking issues, discrepancies, or delays that could affect reseller or end-client experience.
  • Support relationship tracking, including maintaining contact records and follow-up actions in CRM or internal tools.

• Team Coordination & Admin:

  • Support internal team calendars, meeting scheduling, and workflow management.
  • Maintain organised digital filing and documentation across shared systems such as CRM, Drive, Knowledge Base, and Pic io.
  • Assist with small projects related to team processes or efficiency improvements.

• Excellent attention to detail and a systematic approach to work.
• Strong organisational skills and a passion for efficiency.
• Ideally previous use of using CRM systems and other digital tools like Drive and Knowledge Base.
• Ability to handle multiple tasks simultaneously and meet tight deadlines.
• Excellent communication skills, both written and verbal.
• Experience in a support role within a fast-paced, team-oriented environment.

• Starting salary of £24,500
• Hybrid working- 2 days in the office (1 office day being Monday)
• Overtime £15ph for on call rota (Evening and weekend days - max 2 a month)
• Healthcare scheme
• 23 days holiday + BHs
• Dynamic and supportive team environment.
• Flexible working arrangements to support work-life balance.

To apply for the Business Support Assistant position, please submit your CV and a cover letter detailing your relevant experience and why you are interested in this role.