Job Location : Lostock, UK
The main responsibilities of a New Instructions Team member is to process any New Instructions received by the business in various formats. The role includes working as part of the biggest support team in Keoghs. We are a fast paced, hardworking and target driven team.
The file opening team opens around 7000 files per month for all areas of the business and therefore completes work on all types of claims including Motor, Commercial Litigation, Employers Liability and Public Liability, and for over 40 clients with individual requirements. The role of the New Instructions team member will be to follow client instructions and process guidance in accessing their documents to create workable documents that can then be used by our file opening team to enter onto our systems. The role requires the attention of the individual to identify the urgency of a new instruction, the accuracy in processing all document received, the attention to detail in creating a log of work received an ensuring the management of the new instructions inbox is up to date to ensure nothing is missed. A great opportunity to develop a vast amount of technical skills and knowledge and a great team for career development.
What you can expect from us:
A learning culture with employee development at the heart of the people development pathway, Excellent flexible benefits including Annual leave entitlement and Healthcare Cash Plan as standard, Monday to Friday - 35 hours per week with a hybrid-working model. 1 day in the office per week, Cash care Plan, Death In Service - after 1 year, Pension Contribution, Flexible Working, 25 days holiday plus bank holidays
Key Accountabilities
May also be required to assist other functions within the Business Support Unit, with any of the following tasks:
Responsibilities are the likely to increase as confidence of the individual grows in order to help progress onto the next available role.
Working Hours35 hours per week, Monday - Friday 9am - 5pm with 1 unpaid hour for lunch. Primary location for this role is our Bolton Office 1 day a week, 4 days from home
Essential Skills and attributes:
Desirable:
ValuesOur culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our four values are at the heart of everything we do;
We are connectedWe are dynamicWe are innovativeWe succeed together
Salary : -
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