Business Specialist - Verint Operations Manager - Peoples Partnership : Job Details

About People’s Partnership:

At the heart of our not-for-profit organisation is a commitment and a motivation to make the future-saving experience a simple one for our members. We champion fairness and simplicity, not profit-chasing. Imagine a financial adventure where everyone's a winner, fueled by our exceptional service and brought to life by the fantastic individuals who work for us. We're a diverse employer with a flexible, hybrid working approach, ensuring everyone gets the opportunity to come to work and be the best version of themselves.

What you'll be doing:

You will lead, understand and provide subject matter expertise and experience on Verint Operations Manager. Responsible for business testing, operational onboarding and post migration support.

Working closely within project teams and with stakeholders across the business, ensuring all deliverables meet, and continue to meet, business and regulatory requirements.

Understand and keep abreast of changes within the change portfolio, business operation and regulatory landscape, to ensure that the effects on business requirements are understood and incorporated into change delivery programmes.

• Project lead for your specialist area including being the point of contact to approve change within the subject area.
• BAU escalation on Verint enquiries, analysis and troubleshooting
• Work with the Continuous Improvement team in providing subject matter analysis

What we’re looking for:

• Excellent understanding of Verint Operations Manager and its capabilities
• Proven project SME experience
• Excellent understanding in your subject area
• Proven experience in providing and signing off business requirements

What you can expect from us:

• Generous pension contributions with an employer contribution of up to 14%
• Real living wage
• 25 days starting annual leave allowance (rising with service) plus your birthday off
• Onsite Parking (in Crawley offices)
• Income protection, critical illness cover & death in service insurance
• Work from abroad policy for all levels
• Employee healthcare
• Parental and adoption leave
• Learning & development opportunities, paid for professional qualifications and study support
• Travel season ticket loans
• Subsidised restaurant in our Crawley office
• Volunteering days and charity payroll giving
• Onsite gym
• Ride-to-Work scheme
• Social clubs and events

Disability Statement

People's Partnership is an equal opportunities employer. We believe everyone has the right to be treated fairly, with dignity and respect. We are committed to treating all our people (and all who apply for a role at People's Partnership) equally and enabling them to perform at their best and demonstrate what they have to offer. We are a disability committed employer, please let us know if you need any reasonable adjustments made to our recruitment process (application, selection assessments where relevant, and interview) to enable you to show us the best "you".