Business Services Officer - Connect2Employment : Job Details

Our Client is seeking a motivated and flexible individual to join our small, friendly team as a Business Services Officer. This varied and rewarding role is ideal for someone who enjoys working with people, is confident with administration, and has a genuine interest in local communities.

You'll be the first point of contact for visitors to our office - providing a warm welcome and helpful support to residents, councillors, and community partners.

You'll also play a key role in supporting the Mayor's civic responsibilities and provide day-to-day administrative assistance to the Town Clerk.

We're looking for someone who:

* Has excellent communication and organisational skills.

* Is confident using Microsoft Office and general office systems.

* Can manage multiple priorities with accuracy and discretion.

* Enjoys working with the public and being part of a small, committed team.

In return, we offer a supportive working environment, training and development opportunities, and a role that truly makes a difference in the community. Some evening and occasional weekend work will be required to support civic and council events (with time off in lieu).

Job Purpose

To provide high-quality administrative support across the site operations, with a particular focus on:

* Acting as the first point of contact in the Town offices, ensuring a professional and welcoming service to all visitors and enquirers.

* Supporting the civic role of the Town Mayor, including diary management and event organisation.

* Providing administrative support to the Town Clerk to help ensure the efficient running of council business.

This role supports the smooth and professional functioning of the Council's front-of-house and internal operations.

Key Responsibilities

Customer and Office Services

* Staff the reception desk and main telephone line, dealing promptly and courteously with all enquiries from residents, councillors, contractors, and visitors

* Manage room bookings and hire arrangements for council-owned premises

* Keep front-of-house areas tidy, welcoming, and accessible at all times

* Monitor and order civic supplies and merchandise as required

Mayoral and Civic Support

* Coordinate the Town Mayor's diary, including scheduling engagements and preparing briefing materials

* Liaise with event organisers, community groups and councillors regarding mayoral engagements

* Draft and send correspondence on behalf of the Mayor and maintain records of engagements

* Provide administrative support for civic events such as the Annual Civic Service and support the Community Engagement Officer in the organisation of Remembrance Sunday

* Organise and coordinate additional Town Mayor charity fund raising events

* Maintain accurate records of gifts, donations and hospitality received in line with the policy

Town Clerk's Office Support

* Assist the Town Clerk with day-to-day administrative tasks, including document preparation, proof-reading, meeting planning, and project tracking

* Support the delivery of council services and projects, maintaining communication and administrative links across teams

* Assist with HR administration as required

Other Duties

* Support the promotion of the services, including updating website content and community noticeboards where required

* Maintain accurate data records in accordance with the Data Protection Policy

* Provide flexible support across the wider administrative team to meet changing demands

* Attend occasional evening meetings and weekend events, with time off in lieu provided

* Undertake training and development to enhance skills and contribute to our client's objectives

* Promoting equality, diversity, and inclusion and being aware of your own actions and those of others.

All employees are responsible for eliminating unfair and unlawful discrimination in everything that they do.

* Attending training courses and seminars that support the role, and that contribute to personal and professional development.

* Keeping updated records of time, annual leave, and travel, and mileage reclaims.

* Performing any other relevant duties which may be assigned from time to time by the client.

Working Week

This role will initially be a 25 hour per week role, and these hours can be over 4-5 days. The role will increase to full time from 1 April 2026 and this is non-negotiable. Because of the customer facing role, hybrid work is not offered for the position.

Standard working days are Monday to Friday and the core office hours are 10 am to 4.00pm with a 30-minute lunch between 12.00pm and 2.00pm. In addition, attendance at occasional evening or weekend events and functions which will be included in your core hours. Our client has a Flexible Working Policy to accommodate working additional hours and overtime will be paid, provided it has been approved by your line manager in advance.

Closing Date Deadline for applications is

Wednesday 3 September 2025, 12 noon.

Interviews will be held on Wednesday 17 September 2025.

Connect2Employment is a trading style of Luton & Kent Commercial Services LLP - A joint venture between Luton Borough Council & Commercial Services Kent Ltd. Connect2Employment is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.