Business Development Manager - The Royal Household : Job Details

It’s promoting world-class experiences to global audiences.

It’s leading commercial growth for a unique and high-profile organisation. And it’s the opportunity to develop your career in a place that’s unlike anywhere else. This is what makes working for the Royal Collection Trust exceptional.

Joining our Commercial Development team as Business Development Manager, you’ll be responsible for driving revenue and engagement through the Travel Trade and Group sectors, ensuring that the Royal Collection’s diverse attractions can continue to be enjoyed by audiences from around the world.

You’ll work closely with colleagues and departments across the organisation, and will play a pivotal role in the development, delivery and success of B2B campaigns and partnerships.

Key Responsibilities:

• With a strong understanding of the travel trade sector, you’ll build and nurture relationships with international ticket agents, tour operators, and key B2B partners.
• Drawing on your account management expertise, you’ll implement and oversee tailored contract agreements that support commercial growth.
• Your analytical mindset will help you monitor sales performance, identify trends, and spot new opportunities to maximise revenue.
• Representing the organisation at trade shows and industry events, you’ll ensure every opportunity is leveraged and every interaction counts.
• You’ll take ownership of our annual Group Visits and Private Tours brochure, managing its development from concept to delivery and ensuring it reflects our brand.
• Working alongside the Digital Marketing team, you’ll help deliver compelling e-marketing campaigns and engaging website content tailored to group and trade audiences.
• You’ll maintain accurate, well-structured CRM data, using it to inform reporting, analyse audience behaviour, and drive targeted communications.
• As a capable line manager, you’ll guide and support the Business Development Officer, while also ensuring financial processes run smoothly and remain GDPR compliant.

Essential Criteria:

• With proven experience in the travel industry, you’ll understand international travel trends and audience behaviours. Looking to develop your skill in a new environment you’ll be eager to innovate the ways we enhance our group and trade offering.
• You’re confident managing client accounts and developing commercially beneficial relationships.
• Experience using CRM and ticketing systems, and familiarity with budget management would be a plus.
• You’re a skilled communicator, able to write persuasively, negotiate effectively and present confidently to influence at all levels.
• With excellent organisational skills, you can manage multiple projects simultaneously, often to tight deadlines.
• Your attention to detail, especially in reporting and contractual matters, sets you apart.
• With a proactive approach, you work well independently managing your own time, but also will excel collaborating with the wider team, with a shared sense of purpose.

What we offer:

We know that to deliver our best work; we need to feel at our best. That’s why at the Royal Household we offer a generous benefits package designed to support your wellbeing and life priorities.

• Enjoy 25 days annual leave, rising to 30 days (plus bank holidays) dependent on the length of time you have worked for us.
• Our excellent non-contributory pension plan (we’ll contribute 15% and you can contribute more if you wish) is highly valued by our employees, as is complimentary lunch on-site to keep you fuelled throughout the day.
• Flexible and hybrid working varies across different roles, and we’ll discuss the options available to you that will suit both your job requirements and individual preferences.
• We also offer a range of leave options to support your life priorities, such as parental pay and leave and volunteering days, as well as benefits to support your physical and mental wellbeing.
• Other perks include 20% off at our Royal Collection Trust Shops and complimentary admission tickets across all our locations, along with many more exclusive employee discounts.