Business Change Coordinator - SGN : Job Details

Business Change Coordinator

(Fixed-Term Contract / Secondment Until May 2028)

London – Flexible | Competitive Salary

Full-time | Hybrid/Office based with travel to London and local office

Competitive pension scheme – Enhanced maternity/paternity pay – Life assurance – HolidayPlus – Cycle2work Scheme & more

REQ4965

We’re at a big turning point at SGN.

The world is changing fast — expectations from customers, communities, regulators and our stakeholders are rising. Technology is moving quicker than ever. We need to catch up and then stay ahead if we want to be the best GDN in the UK. We need to make sure we’re set up for success. We’re already making great progress with a new CEO and Executive Team, a new COO function and we’ve just moved from five to nine regions in our Southern network, creating closer communities for our people. We’ve opened a Business Services Centre, giving everyone easier access to the services they need, and we’ve brought in 550 new vans, with hundreds more on the way.

But this is just the beginning. We’re focusing on three big goals:

• Supporting our frontline first
• Cutting waste, not corners
• Working smarter, together

We’ve already started work on a five-year programme that will help us achieve our goals, and our journey will continue over the next 3-4 years.

We’re now offering fantastic opportunities for colleagues to help us on this exciting journey.

The Business Change Coordinator supports the successful delivery of change initiatives by supporting change reporting and analysis, engaging with our key stakeholders and supporting our Business Change Manager’s in the delivery of our change initiatives. This role is key to ensuring both the visibility and delivery of change across the COO transformation portfolio.

We deliver safety, warmth, and comfort to homes and businesses. Every role, whether in the office or on the front line, plays a key part in this mission. Here’s how you will contribute…

About the Role

We are seeking a proactive and detail-oriented Business Change Coordinator to support the delivery of a suite of change initiatives that drive business transformation. Working within a dynamic change and transformation team, you will play a key role in governance and reporting, maintaining stakeholder visibility, coordinating an aligned approach to our different change activities, supporting communication and engagement plans, and helping to ensure business readiness and smooth adoption of new processes, systems, or behaviours.

This role is ideal for someone keen to build on Change Management experiences and passionate about enabling positive change, with a strong focus on people, process, and communication. We would also look to provide mentoring where needed to build change expertise in supporting on project.

Key Responsibilities

• Support the planning, reporting and execution of change management activities across projects and programmes.
• Track and monitor change activities, risks, and issues, ensuring timely reporting and escalation as needed.
• Support the preparation of change-related documentation, dashboards, and reports to inform decision-making and governance.
• Provide support to our Business Change Managers as needed to:
• Complete change impact assessments to identify and analyse how changes will affect people, processes, and systems.
• Assist in developing change plans, communication materials, and stakeholder engagement activities.
• Work closely with business areas to support readiness assessments, training needs analysis, and user adoption activities.
• Contribute to the development of stakeholder maps and support the coordination of engagement events or workshops.

What We’re Looking For

• Experience in a change management or project support role within a fast-paced environment.
• Understanding of change management principles and frameworks is an advantage (e.g., Prosci, ADKAR, Lewin's Model).
• Strong interpersonal and communication skills, with the ability to work with stakeholders at all levels.
• Excellent organisational skills, attention to detail, and a proactive approach to problem-solving.
• Comfortable working with data, producing reports, and using tools such as Excel, PowerPoint, or collaboration platforms (e.g., SharePoint, Teams).
• A relevant qualification or training in change management is desirable but not essential.

Not sure you meet every requirement?

Research shows some people – particularly women and those from underrepresented backgrounds – may hesitate to apply unless they meet every criteria. At SGN, we value diverse backgrounds, experiences and perspectives.

If this role interests you but you’re not sure you tick every box, we’d still love to hear from you. You might be just who we’re looking for – now or in the future.

Why SGN?

SGN is a leader in pioneering research and development toward a net-zero energy system. Our cutting-edge technologies and innovative thinking are driving change in the gas industry, all while keeping people safe and warm.

If you require any accommodations or support during the application process, reach out to us. We're here to help ensure an inclusive and accessible experience for everyone.

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