Business Administrator - Starting Off : Job Details

Our client is one of the largest independently owned Automotive software solution companies in the UK based in Northampton. They are committed to delivering a high standard of service, friendly advice and top-quality product and continuing to grow from strength to strength. They can offer a complete solution for the automotive industry. Whether they are dealing with independently owned garages or corporate businesses

The successful candidate will need to be motivated, and reliable and show willingness to learn and progress within their career.

Key responsibilities include:

• Assist customers in identifying the correct parts for their vehicles over the phone, email, and live chat

• Provide prompt, clear, and courteous responses to customer inquiries and orders

• Offer technical advice to ensure customers make informed purchasing decisions

• Resolve customer issues efficiently, aiming for first-contact resolution wherever possible

• Maintain up-to-date knowledge of our product offerings to confidently support customers

• Liaise with other departments to fulfill customer needs and ensure seamless service

• Keep accurate records of interactions and transactions in our CRM system

Skills and experience required:

• Be able to get to the location daily
• Strong attention to detail
• Good communication skills
• Good organisational skills
• Good MS Office skills
• Teamwork skills
• Grade 4 or above in Maths and English GCSE

This role will be supported by Starting Offs Level 3 Business Admin apprenticeship qualification and off-the-job training.