Business Administrator - TSG : Job Details

About the role;As a Business Administrator, you will support our commercial team by providing essential administrative assistance. As part of this role there will be direct client interaction required to coordinate sales activities and meetings. You will also manage the CRM system and support with minute taking, transferring AI transcripts into client friendly documentation. Your support will be vital in enhancing team productivity and directly impacting customer satisfaction through effective communication and coordination.

As this is initially a 3-month fixed term to perm opportunity you must be immediately available to be considered. This position will be based in our Team Valley office and you must have full right to work in the UK with no future sponsorship required.

Who are we?

TSG (Technology Services Group) are a Managed IT Services provider supporting businesses UK wide with their technology solutions. As a Microsoft Partner we are committed to delivering excellence for our customers alongside investing in our colleagues to provide them with the knowledge and tools required to deliver great results.

TSG are one of the few Microsoft Partners in the UK who hold all six Microsoft designations, and one of the only partners who specialise in mid-market. Our commitment to excellence for our customers and employees is backed by our consistent world class NPS score of +80 and our recent accreditation as a 'Great Place to Work’ in addition to being placed on the '2024 UK’s Best Workplaces in Tech’ list. Our guiding principles of Team TSG, Service Excellence and Shared growth are at the heart of everything we do.

Why should I work for TSG?

• Employee ownership - as a growing business we want to ensure that everybody who contributes towards our success, shares in our success. High performing members of Team TSG are entered into an employee benefits trust (EBT). The EBT is the single largest beneficiary within TSG meaning employees will share the benefits of the proceeds, driving a high performing culture with long term value and mutually beneficial outcomes
• Our open and honest culture where feedback is taken on-board and acted upon
• Our social events - annual all expenses paid 'TSG Festival’ and team building funds
• Two paid CSR days per annum that you can use to support the community
• Giving something back - the 'TSG Foundation’ established in November 2022 has so far donated over £160,000 to support nominated businesses and charities
• Our responsibility to the environment as we work towards net carbon zero
• Flexible working opportunities including home working and hybrid options
• Annual salary benchmarking
• Excellent progression opportunities, training and support, including recognised qualifications

Job responsibilities will include, but are not limited to;

• Provide day-to-day administrative support to the commercial team and commercial leadership
• Manage and update the customer relationship management (CRM) system
• Assist in preparing sales reports, presentations and performance metrics
• Coordinate meetings, appointments and events for the commercial team, requiring direct client interaction
• Monitor and track sales leads and pipeline activity, updating and chasing follow-up tasks as required
• Ensure all sales documentation is accurate, complete, and filed appropriately
• Liaise with other departments such as marketing, finance, and project delivery teams
• Support in writing up meeting minutes, using AI tools such as Co-Pilot to create content suitable for client review

Knowledge, Skills & Experience;

• Previous experience in a customer centric administration role is essential
• Computer literate with a strong working knowledge of Microsoft Word, Excel and PowerPoint
• Strong communication skills, both written and verbal with good attention to detail
• Good team player with the ability to work to your own initiative
• Strong organisation and prioritisation skills
• Professional and proactive approach to work

Benefits;

• 25 days annual leave + public holidays, rising with length of service
• Employee benefits trust
• Company bonus scheme
• Life assurance 4 x Salary
• Contributory pension scheme at 4% matched
• Healthcare and cash plan
• Electric vehicle salary sacrifice scheme
• Cycle to work scheme
• Perkbox discounts
• Employee assistance programme
• Paid CSR Days
• Company sick pay and income protection cover
• Enhanced Maternity and Paternity pay
• Employee recognition scheme
• Eyecare vouchers
• Discounted gym membership
• Long service rewards

If this sounds like the role for you, please apply today to be considered.