Banking Customer Service Advisor - The Curve Group : Job Details

Customer Service Advisor

9-5, Monday - Friday

Hybrid - Milton Keynes

Role purpose

The purpose of this role is to be responsible for the entire customer journey for all post completion customers. This includes supporting our customers during their onboarding, managing day-to-day enquiries, and dealing with specific requests for support. It includes supporting some of our key business processes including product transfers, redemptions and additional lump sum payments. Upholding excellent quality standards and providing customer-centric support

About us

Founded in 2007, our client is a challenger bank that operates in accordance with Shariah principles, with offices in London, Milton Keynes and Wilmslow. They are one of the fastest growing banks of its kind in the UK.

They offer personal and corporate savings products and finance for UK residential and commercial property, in addition to sourcing and advising on UK real estate investments.

Key responsibilities

• To provide excellent levels of customer service, delight our customers, and leave a lasting impression and provide positive customer outcomes.
• Identify, support and manage vulnerable customers by tailoring the support provided, in a communication style that is appropriate to that individual customer.
• Identify and support any customer complaints with a strong emphasis on first point resolution
• To provide support to all our customers, across all our products, through various communication channels including telephony and email. As our service offering expands, this may also include webchat, WhatsApp and other social media platforms.

Key Skills required

• Customer Services experience, ideally in Financial Services
• Ability to multi-task and work in a fast-paced environment
• Ability to problem-solve customer queries and being able to provide real-time solutions.
• Excellent verbal and written communication skills and attention to detail.
• Excellent customer service, problem-resolution skills and strong PC skills.
• Ability to provide internal and external customers with the highest quality of customer service that meets their needs, in a timely efficient and professional manner; ability to follow up on customer complaints, questions or requests.
• Ability to meet deadlines along with excellent time management skills.

Additional Details

• They offer highly attractive reward package; the typical benefits include:
• 25 days holiday entitlement increasing with service