Azure 3rd Line Support Engineer - BOSS Professional Services LTD : Job Details

Azure 3rd Line Support Engineer: Our client is a market leading SaaS provider who due to sustained growth are seeking an Azure 3rd Line Support Engineer to join their team of technical specialists. Your main duties include:

• 3rd line Support Engineer acts as the escalation for the Helpdesk team, providing customer software support for software related issues, undertaking analysis and diagnosis, and implementing solutions within agreed timeframes.
• excellent customer service skills and advanced technical knowledge and experience, as well as a passion for emerging technologies and the drive to ensure the Helpdesk achieves its primary objective meeting it’s SLAs.
• Troubleshooting and resolving complex Azure SaaS related issues.
• Maintaining a high degree of customer service.
• Act as an escalation point of contact for third party suppliers
• Providing out of hours support on a rota basis.

Azure 3rd Line Support Engineer skills required:

• Infrastructure Management: Cloud and on-premises environments.
• Azure App Service: Deployment, management, troubleshooting.
• Azure Blob Storage: Data management, secure access.
• SQL Database Management: Azure SQL, on-premises SQL.
• Azure Active Directory (AD): Identity management, hybrid integration.
• Azure Entra: Identity governance, access policies.
• Security & Compliance: Identity protection, data encryption.
• Enterprise Integration: Hybrid cloud and on-prem systems. Desirable

As an experienced Azure 3rd Line Support Engineer you will:

• Be a reliable self-starter who is service driven that enjoys getting the job done.
• Be a good troubleshooter in a methodical manner and escalate as required.
• Lead on projects.
• Have a good understanding of IT security.
• Likes to build resilient solutions.
• Always be open to learn new skills and adding value.