Automotive Aftersales Advisor - AHR TALENT LTD : Job Details

Location: Enfield, EN1 (first 3 weeks based in Watford)

Hours:

• Monday to Friday: 8:30am – 5:30pm
• Two Saturdays per month: 9:00am – 3:00pm

Salary: £28,000 – £30,000 base bonuses (OTE £35,000 – £40,000 per annum)

We’re one of the UK’s busiest and most successful used car supermarkets, selling over 1,000 vehicles every month and employing 300+ people across our sites. With a reputation for excellent customer service, a dynamic team culture, and strong growth opportunities, we’re proud to offer an exciting and rewarding place to work.

As an Aftersales Complaints Handler, you’ll be central to our customer experience journey. You’ll take ownership of post-sale complaints, working with empathy and professionalism to resolve issues quickly and fairly. Collaborating with our workshop, service, and management teams, your goal will be to turn challenges into positive outcomes and help us maintain our reputation for 5-star service.

• Handle customer complaints relating to recently purchased vehicles.
• Arrange diagnostics and repairs, liaising closely with the Workshop Controller.
• Keep customers updated throughout the process, managing expectations clearly.
• Reduce vehicle return rates by resolving issues promptly and professionally.
• Encourage satisfied customers to leave positive reviews.
• Accurately document all cases and resolutions in the system.
• Provide feedback to management to improve complaint handling processes.

• At least 2 years’ experience in a used car dealership or automotive aftersales role.
• Knowledge of vehicle finance, warranties, and repair processes.
• Understanding of the Consumer Rights Act 2015 and motor trade compliance.
• Excellent communication, negotiation, and conflict-resolution skills.
• Calm and confident under pressure, with strong organisational ability.
• A customer-first mindset with a professional and empathetic approach.

• Be part of a fast-growing, market-leading dealership.
• Clear progression paths and ongoing training.
• A supportive, vibrant team culture with staff events and incentives.
• Competitive base salary with bonus potential to earn £35,000–£40,000 OTE.

If you’re passionate about delivering outstanding customer service and want to join a thriving automotive business, we’d love to hear from