Audio Visual Team Leader
Our client are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally.
Our immediate requirement is for an experienced Team Lead to be a key part of our London team.
Key Details:
Operational Responsibilities
- Service ownership of all aspects of day to day delivery to our clients and partners
- Staff management to the onsite team/s and rota
- Provide comprehensive reporting to the service delivery and account manager
- Attend monthly and quarterly service review meetings
- Providing a senior level of technical support at the point of escalation.
- Primary point of contact onsite for our client
- Operational Coordination between teams including the technical helpdesk, field service, projects teams and client liaison
Onsite expectations
- Strong leadership and team building initiatives
- Onboarding and training new staff members
- Conduct regular one to one meeting's with individual staff members
- Conduct weekly meetings to consistently improve the onsite service
- Identify and support training requirements or skills gaps within the team
- Assist human resourcing with return to work interviews (RTW), probation reviews, and incident investigations.
- Assist with the recruitment process when required to conduct interviews and provide feedback to our recruitment officer
- Performance improvement management if required
Preferred experience
- Minimum of five years corporate AV support background
- Ability to mentor, train and develop team members
- Knowledge of Audio-Visual systems and technologies
- Knowledge in Event audio, video and lighting equipment both digital and analogue
- Ability to quickly adapt to changing needs, infrastructure, and evolving business processes
- Ability to analyse metrics, extracts trending data, provide status reports and provide continuous improvement recommendations
- Ability to multitask and work under pressure to strict deadlines
- Remain client facing and calm under pressure at all times
- Have excellent communication, time management, presentation and organisational skills
- Be enthusiastic and self-motivated
- Be able to establish productive relationships with people at all levels
- Ability to use own initiative appropriately
- Previous experience in managing a team