Assistant Team Manager - Surrey County Council : Job Details

The starting salary for this role is £35,730 per annum, based on a 36-hour working week.

Are you an experienced team leader or supervisor in supported living, looking to progress into a management role?

We are recruiting an Assistant Team Manager to work in two of our Supported Living services for adults with learning disabilities, Rodney House and Langdown. You will need to be able to drive to and from both services; it is around 3 miles distance between the two homes.

Rewards and Benefits

• 26 days' holiday (prorated for part time staff), rising to 28 days after 2 years' service and 31 days after 5 years' service
• Option to buy up to 10 days of additional annual leave
• An extensive Employee Assistance Programme (EAP) to support health and wellbeing
• Up to 5 days of carer's leave per year
• Paternity, adoption and dependents leave
• A generous local government salary related pension
• Lifestyle discounts including gym, travel, shopping and many more
• 2 paid volunteering days per year
• Learning and development hub where you can access a wealth of resources

About the Team

The role is based in Service Delivery, which is the provider arm of the Health, Wellbeing and Adult Social Care directorate. Service Delivery provides direct care to individuals living in their own homes and in-house residential establishments across the county. The service is registered with the Quality Care Commission (CQC) and works in accordance with good practice guidance and standards.

Our Vision is to provide outstanding services and be an employer of choice with highly trained, passionate and dedicated staff.

Our Supported Living homes for adults with learning difficulties are inspected on a regular basis and we are very proud of the quality of our services for adults within Surrey. We have invested in our services, and staff, and plan to continue this in order to achieve and sustain a service that is ambitious, innovative and responsive to the needs of service users within our care.

About the Role

As Assistant Team Manager, you will support the Team Manager to deliver a front line, person centred care service, seven days a week, 24 hours a day including bank holidays and evenings. This includes weekend shifts and on-call duties.

You will work with the Team Manager to ensure that high quality care is delivered in accordance with Care Quality Commission standards and current legislation. You'll also assist the Team Manager with all operational human resource issues, ensure staff in the team undertake essential training for their role, ensure that people receiving services have up to date assessments and that their needs are met in accordance with their individual support plan, and systematically review the quality of care provided in the residential home.

Shortlisting Criteria

To be considered for shortlisting for this position, your application will clearly evidence the following:

• A diploma in Management of Care or relevant qualification
• A sound knowledge of relevant standards and legislation in relation to the service
• Experience of staff supervision and the ability to nurture staff through change
• The ability to manage complex rotas
• The ability to work on own initiative, responding flexibly to changing priorities and maintaining accuracy and attention to detail
• Effective written and verbal communication skills including the ability to write clear reports.
• Experience of working in supported living services/demonstrate that you have a good understanding of Supported Living

As part of the application process, you will be asked to upload your CV and answer the following questions:

• Can you provide an example of how you have supported an individual with learning disabilities in a supported living setting to achieve their personal goals? How did you ensure their support plan reflected their needs and preferences?
• Tell us about a time when you had to respond quickly to an unexpected issue in a care setting. What steps did you take to resolve the situation, and what was the outcome?
• How have you ensured that care services under your responsibility met regulatory standards such as those set by the Care Quality Commission (CQC)? Please include examples of how you maintained or improved service quality.

The job advert closes at 23:59 on 24th August 2025 with interviews to follow.

An enhanced DBS 'Disclosure and Barring Service' check for regulated activity (formerly known as CRB) and the Adults' Barred List check will be required for this role.

Our Commitment

Surrey County Council is proud to be a Disability Confident Employer. A guaranteed interview will be offered to all disabled applicants where:

• The candidate has evidenced the minimum criteria for the role through their application
• The candidate has chosen to share that they have a disability on the application form

Our application form and onboarding process will provide an opportunity to request any reasonable adjustments for the interview and/or the role. We want to be an inclusive and diverse employer reflecting the community we serve and particularly welcome applications from all underrepresented groups.