Assistant Operations Manager - FTC - Lead Talent Group Limited : Job Details

Role Profile – Assistant Ops Enablement Manager – Customer

The UK Customer team is a multi-disciplined team operating as both an HBUK Entity team and as a core part of WPB in the UK. It supports the strategic and revenue growth priorities of HBUK by focussing on understanding customers and customer / client behaviour, strengthening the brand in the UK, identifying, developing and executing Brand and acquisition marketing strategies and driving increases in customer satisfaction, customer value and revenue. The team also includes deep capability to support the WPB business in the UK ranging from Data and Analytics to Customer Segment management, Proposition design and delivery (including Premier and International) to Customer communications and Experience design to Website management

The role exists within the UK Customer, Proposition & Marketing Services team (CPM), which delivers a range of support services to the Customer team across the UK RFB.

The role of the Assistant Ops Enablement Manager is to support the Ops Enablement Manager with the day to day management of all aspects of the departments operating processes, procedures & support systems, ensuring these are standardised to maximise operating efficiency for the team.

In order to do this, you will:

• Support the Ops Enablement Manager in the day-to-day management of operating processes & procedures.
• Work with the Ops Enablement Manager to identify inefficient processes & working practices, redesign, document and deliver changes across the UK Customer team.
• Act as systems administrator for ’Diligent’ the marketing campaigns management workflow tool, providing help & support as required.
• Support the Ops Enablement Manager in the design, delivery and management of Monday boards in operation across the Customer Team.
• Manage the day-to-day administration of licences & permission for Monday & Diligent platforms. Provide systems administration & governance support.
• Provide ad hoc project support supporting the delivery of different process enhancement programmes running across the UK Customer team.
• Support the Ops Enablement Manager in the documentation & change control of the CPM Approvals framework. Support the programme of work to review following delivery of organisation change programmes.

To be successful in this role you should meet the following requirements:

• Good systems knowledge Diligent optional (training will be provided)
• Past working experience in a relevant role.
• A track record of constantly looking for ways to do things better and an excellent understanding of the mechanism necessary to successfully implement change
• Experience of providing support to colleagues through collaborative working/training.
• Good written and spoken communication skills; an ability to communicate with impact, ensuring complex information is articulated in a meaningful way to wide and varied audiences
• Builds effective networks across business areas & teams, developing relationships based on mutual trust and encouraging others to do the same
• Self-starter, able to drive continual learning in self and others
• Passionate about customers and delivering against customer needs
• A desire to find ways to continually improve the service delivered to customers

The base location for this role is Leeds (Hybrid working)