Assistant IT Apprentice - QA Ltd : Job Details

Employer Description:

Downing College is a part of the collegiate University of Cambridge. We have over 180 staff members and 1000 students. We have an inclusive culture, with friendly staff and students. Everyone is keen to help and the work environment is pleasant. There are opportunities to learn & develop a great career.

Vacancy Description:

Working as part of a Desktop and System support team providing a wide variety of services. You will provide 1st and 2nd line support functions to a wide range of user bases in a predominantly Microsoft environment. Support will be provide by telephone, desk visit or remote support via Teams or Zoom etc. The role is an onsite role working office hours, Monday to Friday 09:00 to 17:00 (30mins for lunch).

Key Duties and Responsibilities:

• Perform both first and second line support via remote or desk visit.
• Prioritise and diagnose incidents and requests according to agreed procedures.
• Investigate causes, resolve or escalate to senior team members.
• Act as the main contact point, receiving and handling requests for support via multiple channels.
• Analyse causes of incidents and inform service owners to minimise probability of recurrence and contribute to service improvement.

Desirable Skills & Personal Qualities:

• Educated to GCSE, B-Tech or A-level standard
• Demonstrable knowledge of Microsoft operating systems and their applications packages
• Good analytical thinking
• Excellent communication skills are critical for the role.
• The role holder must be self-motivated, willing to acquire new skills and knowledge, capable of working unsupervised and must be able to complete projects in a timely and professional manner.

Entry Requirements:

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 

For more information please visit the UK ENIC website.

Benefits:

• Daily meal allowance
• Free to use onsite gym
• Contributory pension scheme
• Onsite parking

Future Prospects:

• Upon successful completion of this apprenticeship, you may have the opportunity to join the business permanently or progress onto a more advanced apprenticeship.

Important Information: 

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. 

Apply now!