Assistant Field Service Controller - Plant - Fusion People Ltd : Job Details

Role: Assistant Field Service Controller

Industry: Construction/Plant

Duration: Permanent

Location: Bristol, Avonmouth

Salary: c£35,000

Main Responsibilities as Assistant Field Service Controller:

• Answering the main line and escalating queries to the Field Service Controller
• Raising Quotations & Service work orders on the in-house system and scheduling to engineers
• Organising and planning engineer's schedules across various depots for routine maintenance and breakdowns on machinery
• Working with the parts team to ensure parts are available for engineers to attend site
• Organise and maintain the daily/weekly WIP ('Work In Progress' report)
• Raising purchase orders
• Assist service control and management with cost and completion of service work orders
• General data entry and other tasks requested by the business

Additional Responsibilities as Assistant Field Service Controller:

• Attending regular service meetings
• Work to develop a technical/mechanical understanding of the products
• Covering and support service administration role as and when required (Holiday / Sickness)

Work Experience Requirements:

• Demonstrable customer service experience, in a similar role or industry
• Proven administration experience
• Good organisational skills.
• Ability to thrive in a busy, ever-changing environment.
• Excellent level of attention to detail and conscientiousness.
• Ability to multi-task.
• Mathematically competent with good IT skills.
• Confident and clear telephone manner.

Education Requirements:Good general level of education including English, Maths, and IT.

--- Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies on our website.