Application Support Manager - SaaS / EdTech - hireful. : Job Details

Are you passionate about leading high-performing Software support teams and delivering exceptional customer experiences? We are looking for an Application Support Manager to lead a dynamic team of nine support analysts in ensuring outstanding service across our suite of SaaS solutions. You’ll be the backbone of our support operation, overseeing helpdesk systems, optimising workflows, and championing a customer-first culture.

Role: Application Support Manager, Software Support Manager, Software Support Team Lead, IT Support Manager, Service Desk Manager 

Salary: circa £50k base salary + Bonus

Benefits: 5% pension, 25 days holiday, two wellbeing days, Christmas shutdown, private healthcare, life assurance, cinema tickets & more

Location: Milton Keynes – Hybrid 

If you have previous experience leading Software / Application support teams, ideally in SaaS environment, and thrive in fast-paced, customer-centric environments, we want to hear from you.

Apply now and help us take customer experience to the next level.