Application Support Analyst - Searchability : Job Details

Application Support Analyst

• Hybrid working based out of Stoke on Trent office.
• A perfect opportunity for someone who is in application support to advance their career within a cutting-edge software and solutions house and develop both technical and soft skills.
• £30,000 - £35,000 p/a (negotiable DOE)
• Shifts between 6am - 10pm (on rotation)
• To Apply email dave.

Who are we..

The client is an industry leading software house who pride themselves on working with some of the most prestigious end client out there. These solutions include highly complex mission critical software, cloud solutions and more to enterprise level clients. They are in a period of growth across all teams and their focus on being able to support their systems and ultimately their end clients is never ending.

What will you be doing?

You'll be the go to for resolving issues by phone and email, across various technical, internal teams that will be relying on you to minimise the impact that these issues have on the business. You will need to have experience of working on basic SQL Server queries and have superb soft skills, as well as experience of having worked in an SLA driven ticket environment. The communication side of this role is as important as any so clear and concise communication is essential.

What you will need…

• Experience of having worked in an Application Support role previously (preferred) or tech support within a SaaS environment.
• SQL Server
• Superb communication skills
• Problem solving/analytical mindset.
• The ability to handle multiple tasks at one and prioritise to be as effective and efficient as possible.

What it would be nice to have…

• Cloud technology exposure.
• ElasticSearch
• Docker
• MySQL

To Apply….

Please either apply through this advert or emailing me directly via . For further information please call me: . By applying for this role, you give express consent for us to process and submit (subject to required skills) your application to our client in conjunction with this vacancy only.

KEY SKILLS - Application Support, SQL, SQL Server, Ticketing, SaaS