Application Support Analyst - LHH Recruitment Solutions : Job Details

Are you passionate about providing exceptional customer support and driving operational efficiencies? Do you thrive in a fast-paced environment where you can showcase your technical expertise? We are currently seeking an Application Support Analyst to join our client's dynamic team in London.

Our client is a leading provider of innovative solutions for the insurance industry. Their cutting-edge software streamlines data management, enhances operational efficiency, and ensures compliance with regulatory requirements. Join their team and be part of an organisation that is revolutionising the insurtech industry.

As an Application Support Analyst, you will be the first point of contact for customers, providing timely and effective support for any issues or requests. Your main responsibilities will include:

• Being the direct contact for customers, offering 1st and 2nd line support.
• Analysing, investigating, and resolving tickets, replicating client environments on internal QA sites as needed.
• Configuring and deploying both internal and external applications.
• Collaborating with relevant teams to escalate tickets, track resolution progress, and ensure timely resolution.
• Implementing system and user administration tasks, including configuration changes.
• Assisting with SQL configuration changes and troubleshooting issues through queries.
• Providing training to clients, both in-person and remotely.
• Monitoring system alerting and conducting health checks.
• Producing reports on Service Desk statistics.
• Conducting preliminary analysis on Power BI related issues.
• Updating and maintaining documents and procedures.

To be successful in this role, you should possess the following skills and qualifications:

• Customer-focused mindset with excellent communication skills.
• Interpersonal skills to effectively interact with colleagues and clients.
• Tenacity and assertiveness to tackle challenges head-on.
• Keen eye for detail to ensure accuracy.
• Familiarity with ITIL framework and Service Desk toolset.
• Ability to assess, prioritise, and manage demand effectively.
• Strong team player with the ability to work independently.
• Creative problem-solving skills to resolve issues.
• Proven experience with a Service Desk tool, such as JIRA Service Desk.
• Familiarity with user management tools.
• SQL or other database scripting language skills (preferred).
• Knowledge of insurance terminology and Lloyd's Market (desirable).
• Strong time management and proactive mindset.
• Ability to convey technical feedback in a user-friendly way.
• Process-driven mindset with effective teamwork and interpersonal skills.
• Opportunity to work with cutting-edge insurtech solutions.
• Dynamic and collaborative work environment.
• Continuous personal development and structured training.
• High levels of teamwork and effective communication.
• Culture of innovation and excellence.
• Strong customer focus in everything we do.

If you are a motivated and enthusiastic Application Support Analyst looking to take the next step in your career, apply now. Join our client's team and contribute to their mission of transforming the insurance industry.

LHH is an employment consultancy that believes in talent, not labels. It is important to us that we run inclusive recruitment processes to support candidates of all abilities and encourage applicants of all backgrounds and perspectives to apply. LHH is committed to building an inclusive, supportive environment to enable candidates to explore the next steps in their careers. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.