Application Support Analyst - Alzheimer's Society : Job Details

About The RoleClosing date: 4th AprilInternal job title: Solutions AnalystWe reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.The Application Support Analyst (internally known as our Solutions Analyst) in our Services Data team will play a vital role in ensuring our services data systems, data processes and other technical developments are robust, fit for purpose, and supportable. Providing technical skills to scoping out requirements, creating designs, developing solutions, testing, rollout, and continuous support, this role is at the centre of our technical data capabilities. Collaborating closely with the business to understand their goals and technical teams such as IT or external suppliers for co-creation this role will be a key gatekeeper of technical data solutions. By managing data in our case management system (CRS), our incident management system (RADAR) and other datasets such as properties and contracts this role will develop and maintain our core sets of database and data process capabilities.  Responsibilities also creating and maintaining comprehensive documentation about our systems and responding to first- and second-line issues.  Analysing ETL processes and designing data mappings for them will also be an important responsibility. About you

• Excellent business partnering skills to understand business contexts, goals, ambitions and horizons.
• Building the trust between you and those you partner will be a major factor in how successful the solutions you help create will be. 
• Strong interpersonal and interpretation skills will allow you to have open jargon-free conversations with the business.
• You can formulate emerging requirements through providing advice and co-creation.
• Strong technical abilities including maintaining data dictionaries, data integration mapping, SQL scripting, analysing data quality issues, and UX design. 
• Able to employ Agile development techniques to rapidly produce prototypes, fail-fast and learn, whilst accommodating a continuous improvement mindset.
• Experience of managing technical change management in a complex environment. 
• Ability to balance speed of delivery against stability and supportability of solutions. 
• You can practice rigorous version control, robust testing as well as planning for live rollouts and backouts. 

About Alzheimer's SocietyAt Alzheimer's Society, we believe passionately that life doesn't end when dementia begins. We are here for anyone affected by dementia, and we do everything we can to keep people with dementia connected to their lives and the people who matter most.Everything we do is shaped by people affected by dementia. Their knowledge and experience are critical to bringing about real-world solutions. From choosing the most promising research through to telling their stories to raise awareness; they are the heart of this organisation.Alzheimer's Society have recently been named on the Sunday Times Best Places to Work 2023. We have achieved excellent scores for workplace happiness, pride, and job satisfaction. This is a fantastic achievement and we're incredibly proud as this is fantastic indication of how far we’ve travelled over the past few years.