Application Customer Support - PLANET RECRUITMENT SERVICES LTD : Job Details

Role: Application Customer Support

Location: Oxford

Salary: £30,000

We are seeking an experienced Software Support Technician with hands-on commercial experience This is an office-based role at our Oxford location, where applicants must be able to commute to the office. You will be responsible for providing support to our clients who use our property management software where you will be answering queries, resolving technical issues, and ensuring that our clients receive the highest level of service. Across our cloud platform we have over 7000 active users who you will be supporting. To be successful in this role, you should have excellent communication skills, strong customer-service orientation, and an interest in problem solving.

Required Key Skills

• Strong professional communication skills, with previous customer service and technical support experience.
• Good timekeeping, and a passion for problem-solving.
• Ability to work effectively as part of a team and support users in a professional environment.
• Ability to quickly learn our property management software packages with a goal to deliver training sessions to clients, both in-house and on-site.
• Experience of having carried out training sessions to groups of customers either remotely or on-site.
• Excellent understanding of all Microsoft products including:
  • All Windows operating systems
  • Word
  • Excel
  • Outlook
• Strong numeracy and analytical skills with the ability to compile statistical data and reports.
• Experience using ticketing systems to manage and resolve client issues, ensuring all relevant data is captured and tracked for follow-up.
• Experience with Microsoft SQL Server in a commercial setting, including creating and troubleshooting SQL queries.
• Ability to deliver high quality testing services across an array of different projects, creating logs and screenshots to document testing phases and defects.
• Knowledge of Windows Server Networking including Active Directory, Group Policy and DNS

Within your role you will have the opportunity to develop further into:

• Client Training - In House & On-Site
• Carrying out Demos and running Webinars
• Software Testing
• Infrastructure management including Windows Server Networking
• Product Design
• Manual Writing
• Social Media and Marketing Campaigns

INDIT

Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information.

Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.