Allocations Officer - Service Care Solutions - Housing : Job Details

Allocations OfficerSevenoaksFixed TermFull TimeAre you passionate about helping people into the right home? We’re recruiting an Allocations Officer for a Housing Association based in Sevenoaks on a 3-month fixed term secondment with hybrid working.THE ROLEThis position is key to ensuring efficient home allocations, helping customers access the right properties, and supporting tenancy sustainability.

• Make the best use of housing stock through allocations, mutual exchanges, transfers, decants, and under-occupation
• Reduce rent loss by managing voids and lettings effectively
• Support customers in understanding their tenancy responsibilities
• Collaborate with partners to meet housing and homelessness needs
• Manage decant processes to ensure customer satisfaction during works
• Provide accurate, customer-focused advice and support
• Help develop modern ICT processes for improved service delivery

THE CANDIDATEWe're looking for a confident housing professional with experience in allocations and tenancy support.

• Strong knowledge of housing allocations, mutual exchanges, and decants
• Experience in customer service with a positive, solution-focused approach
• Excellent communication and interpersonal skills across all audiences
• Ability to manage complex cases and sensitive conversations professionally
• Competent in Microsoft Office and confident using housing management systems

THE CONTRACTWORKING HOURS: 8:45am – 5:15pm Mon to Thurs, 8:45am – 4:45pm FriHYBRID: 2 days per week based in officeLENGTH OF CONTRACT: 3 Month Fixed Term, Covering Secondment, potential for extensionRATE: FTE Salary: £32,333. Hourly rate £16.80 PAYEHOW TO APPLYIf interested in this role please apply using the link, or email .uk or call and ask for Beth for more infoIf the role is more suited to someone you know, we offer a £250 referral bonus for every successfully referred candidate!