Airfreight Import Team Leader - Uniserve Holdings Limited : Job Details

The Vacancy

Uniserve is seeking a motivated Air Freight Import Team Leader to join our Heathrow operations. In this key role, you’ll support the Assistant and Department Managers to deliver best-in-class service, leading a team to ensure efficient import operations, compliance with industry standards, and continuous improvement. It’s an excellent opportunity for a proactive professional with strong operational expertise and leadership ability to take the next step in their career.

Key Responsibilities:

• Support the implementation of strategic and operational goals for the Air Freight Import department.
• Lead, support, and develop your team to ensure high performance, engagement, and professional growth.
• Ensure compliance with all company policies, HMRC regulations, and industry standards (including BIFA).
• Manage day-to-day air freight import operations, ensuring shipments are processed efficiently and accurately.
• Drive customer satisfaction through excellent communication, issue resolution, and proactive service delivery.
• Monitor and manage client activity, supporting new business opportunities and customer retention.
• Review job files and invoices for accuracy, ensuring cost control and profitability.
• Collaborate with Sales, Customer Development, and Global Trade Management teams to support customer meetings and service improvements.
• Prepare and deliver accurate and timely KPI reports, customer updates, and operational data.
• Deputise for the Assistant Import Manager as required.

What We’re Looking For:

• Proven experience in Air Freight Import operations, ideally in a supervisory or team leader capacity.
• Strong understanding of freight forwarding processes, customs compliance, and import documentation.
• Excellent leadership and people management skills, with the ability to motivate and develop team members.
• Commercial awareness and understanding of cost control and profitability.
• Strong organisational skills with the ability to manage multiple priorities under pressure.
• Effective communicator with clients, colleagues, and partners across all levels.
• Proficient in freight management and finance systems (experience with One World and MultiFreight advantageous).
• High attention to detail and commitment to data accuracy and compliance.
• Professional, customer-focused, and solutions-driven approach.

Benefits:

• Competitive Salary: We value your skills and commitment.
• Discretionary Bonus: Because your hard work deserves to be rewarded.
• Pension Scheme: We've got your future covered.
• Annual Salary Review: Your growth matters to us.
• Free Eye Test and up to £69 Vouchers towards Glasses: Taking care of your vision.
• Interest-Free Company Loan: We're here to support you.
• Free On-Site Parking: Convenient and hassle-free.
• Cycle to work scheme
• Referral Bonus £750: Spread the word and earn some extra cash.
• Care First Lifestyle Programme: Because your well-being matters.
• Flu Jabs Annually: Stay healthy, on us!
• Life Assurance: We've got you covered.
• Electric Vehicle Charging Points at Work: Embrace sustainable transport.
• Flexible Career Pathway.
• Supply Chain Academy Education Courses: Expand your knowledge through our Apprenticeships and Commercial Courses.

The Company

At Uniserve we do amazing things. We are at the forefront of change, leading the transformation of the logistics and global trade management market. We have big ideas that push the boundaries and heaps of ambition that means we deliver on our promises time and again. People are the backbone of our business and the key to our continued success which is why we invest in training and development at all levels.