Air Freight Operator - GRS - Global Recruitment Solutions : Job Details

Join our Airfreight division in Heathrow! We're on the lookout for a detail-oriented Airfreight Coordinator to ensure seamless operations and top-notch customer service.

Responsibilities:

• Cultivate strong client relationships to uphold our commitment to exceptional service
• Forge partnerships with suppliers, airlines, and international counterparts to optimise logistics
• Manage costs and sales data accurately, ensuring timely payment processing
• Collaborate effectively with operational colleagues to streamline processes
• Develop and maintain standard operating procedures to enhance efficiency
• Ensure clear and effective communication with overseas agents and clients
• Provide timely and accurate reports to departmental managers
• Take ownership of personal development and training to excel in your role
• Uphold a customer-centric approach and strive for operational excellence
• Respond promptly to all communications, ensuring issues are addressed promptly
• Maintain a positive 'can do' attitude in all communications
• Adhere to company policies and procedures, seeking management approval for any deviations

Performance Areas:

• Ensure timely and accurate responses to client inquiries
• Efficiently create and process deliveries and documentation
• Prevent airline storage charges for the business
• Maintain freight accuracy and timing in accordance with company policies
• Respond to purchase queries within specified time frames
• Manage and control costs and sales effectively
• Diligently follow up on operational reports and escalate anomalies as needed
• Adhere to country-specific requirements

Skills:

• Proficiency in airfreight operations, including inbound, outbound, and cross-trade
• Ability to thrive under pressure and meet deadlines consistently
• Strong numerical and commercial acumen
• Excellent written and verbal communication skills
• Meticulous attention to detail
• Proficiency in computer systems and office applications, including Microsoft Windows and Office (knowledge of Cargowise preferred)
• Proactive team player with exceptional time management and organizational skills
• Enthusiastic, flexible, and self-motivated
• Willingness to work overtime or adjust schedules during busy periods as necessary