Aftersales Specialist - People Solutions Group Limited : Job Details

Aftersales Specialist

People Solutions are currently recruiting for an After Sales Specialist to join a leading company based in Warrington.

You will help deliver a best-in-class experience from end to end for each consumer journey.

You will help identify, measure, and improve consumer touch points with root cause analysis to help build a consumer centric division.

Shifts: Monday - Friday - 9.00am - 5.00pm

Pay rate: £12.50 per hour 

Benefits:

Your benefits as an After Sales Specialist are:

• Guaranteed hours
• Weekly pay
• Onsite car park
• Hybrid working - 3 days in the office, 2 WFH

Day to Day Duties:

Your duties as an After Sales Specialist will be:

• Support the aftersales service partner relationship by updating and resolving complaints within agreed timeframe
• Report on learnings from complaints in agreed format with aim of minimising re-occurrence
• Carry out root cause analysis associated with highly complex complaints to develop solutions focusing on best-in-class customer service
• Ensure decisions are made accurately and promptly, following the GDHA policies & procedures
• Collaborate with a wide range of internal contacts to support the resolution of complaints
• Identify areas of improvement to processes & service and assisting in implementing change initiatives to improve the quality of service provided to all customers
• To assist with the preparation of monthly reports on Key Performance Objectives to the business and presenting the data in management meetings as and when required
• To liaise with relevant departments to discuss potential solutions to common complaints and make recommendations on how we can improve our services
• To respond to and build relationships with our consumers across all our online portals and social media channels. (To include but not limited to: Webchat, Facebook, Twitter, Instagram, Trustpilot)
• Processing of Home deliveries orders on daily basis using business and customer systems
• Support with queries resolution on Home deliveries using business and customer systems
• Provide phone line support for customer and consumer queries as required

Essential Skills:

The skills required for an After Sales Specialist will be:

• • Experience within a customer service environment
• • Previous experience managing high level complaints
• • Excellent telephone manner and attention to detail
• • Ability to identify improvement opportunities to increase consumer satisfaction, revenue, and efficiencies
• • Ability to gather and analyse data from different sources
• • Strong IT skills and use of programmes
• • Excellent interpersonal, stakeholder and communication skills
• • Excellent organisational skills

Training:

• Industry related training and ongoing support throughout

Contact: If you are ready to take on this exciting opportunity, apply today by clicking the link below or contact our recruitment team to find out more.

People Solutions do not charge candidates any fees or request deposits at any stage of the recruitment process.