Aftersales Administrator - Searley Owen Ltd : Job Details

Aftersales Administrator

Location: Maldon

£25,000 - £27,000 per annum

Experienced Administrator required to join a busy aftersales department in a local manufacturing business. This is a full-time permanent role, working 8.30 – 5pm Monday – Friday.

Your duties will include raising sales invoices, preparing reports, updating the CRM, using excel to formulate spreadsheets and more. You will join a team of 4, who work together to ensure the smooth running of the aftersales department.

Day to Day Duties:

• Raising customer orders; order input; acknowledgement and issue of invoices and other supporting documents.
• Booking and managing Courier Deliveries
• Assist to prepare monthly, quarterly, and annual sales reports and forecasts, using a variety of software packages, such as Microsoft Word, and Excel.
• Accurate entry of customer data into ERP system and maintaining the integrity of records
• Provide timely response to customer enquiries using email, phone etc... as necessary.
• Liaising with staff in other departments and with external contacts
• Diary Management and Travel Booking
• Maintaining Training records

Required Skills & Qualifications:

• Strong IT skills and knowledge of the Microsoft Office suite, particularly Excel.
• Strong written and oral communication skills are essential to respond to all customer enquiries in a professional manner.
• Experience of inputting data efficiently and accurately
• Self-motivated with excellent organisational skills and strong attention to detail
• Excellent Communication Skills
• Team Player with Maturity – A results-oriented individual who, at the same time, is the consummate team player who can effectively negotiate with others to achieve win-win outcomes.

Pay, Benefits & Working hours

• Basic salary of £28,000
• 4 days per week in the office, 1 from home.
• Private Health care
• Salary Sacrifice Pension Scheme
• Death in service (4 times basic salary)
• Attractive office locations, with free on-site parking
• 25 days holiday per annum, plus bank holiday