Aftersales Administrator - Adecco : Job Details

Looking for Aftersales Administrator

Location: MaidenheadContract Type: Temp To PermWorking Pattern: Full Time

Are you passionate about delivering exceptional customer service? Do you thrive in a dynamic environment where your attention to detail truly makes a difference? If so, we invite you to join our vibrant team as an Aftersales Administrator!

About Us:We are a forward-thinking organisation in the Manufacturing & Production industry, dedicated to providing top-notch aftersales services. Our focus is on ensuring customer satisfaction and maintaining efficient operations, and we want you to be part of this exciting journey!

Why Join Us?

• Great Location: Our office is conveniently located just a 5-minute walk from Maidenhead train station. Plus, there's parking available within a short 9-minute walk!
• Supportive Team: Work alongside a friendly and proactive team that values collaboration.
• Career Development: This is a fantastic opportunity for a Temp to Perm role, allowing you to grow with us and contribute to our success!

Key Responsibilities:As the Aftersales Administrator, you will play a crucial role in supporting the Aftersales Manager and Supervisor. Your responsibilities will include:

• Customer Service: Handle inquiries, complaints, and requests with professionalism and a customer-oriented mindset.
• Documentation: Maintain accurate records of aftersales activities, ensuring all service reports and communications are up-to-date.
• Coordination: Collaborate with various departments, including Customer Experience and Logistics, to ensure seamless service delivery.
• Scheduling: Arrange and schedule aftersales services, including repairs and follow-ups.
• Reporting: Prepare regular reports on aftersales activities and service performance metrics.
• Process Improvement: Identify opportunities for enhancing aftersales processes and customer satisfaction.
• Compliance: Ensure all activities comply with company policies and industry regulations.
• Support: Provide administrative support to the Aftersales Manager and other team members as needed.

What We're Looking For:

• Education: High school diploma required; degree or certification in business administration preferred.
• Experience: Minimum of 2 years in an administrative role within an aftersales or customer service environment.
• Skills:

- Strong organisational and multitasking abilities.- Excellent communication skills, both verbal and written.- Proficiency in Microsoft Office Suite (Word, Excel, Outlook), CRM systems, and helpdesk software.

Working Conditions:

• Full-time position with a 35-hour workweek. Occasional overtime may be required to meet business needs.
• Office-based environment.

If you are ready to embrace a fulfilling role where your skills and passion for customer service can shine, we would love to hear from you! Join us in creating exceptional aftersales experiences that keep our customers smiling.

Apply Now!Don't miss out on this exciting opportunity to make an impact in our organisation. Send us your CV today, and let's take the next step together!

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.