Aftercare Coordinator - Interaction Recruitment : Job Details

My client based in Huntingdon are currently recruiting for an Aftercare Coordinator to join their team on a full time permanent basis, offering working hours of Monday - Thursday 8am - 5pm and Fridays 8am - 4pm. Salary is up to £30,000. They are looking for someone resilient, eager to grow and who prides themselves in providing a high level of customer service whilst managing a small team and working in a fast paced environment. A knowledge of windows and doors or the construction industry would be an advantage but not essential. The successful candidate will need to be passionate, self-motivated and have a drive to deliver success in aftercare and warranty claims management. The Role § Schedule planned warranty and aftercare works § Process and case manage new warranty and aftercare requests § Process and case manage escalations § Work with the relevant Service managers to utilize the engineers as productively as possible § Continuously achieve or exceed the departments and Team Members KPIs § Demonstrate and uphold, at all times, the customer first policy § Keep accurate records of client and customer engagement using our in house software What will you bring? § Experience within an aftercare and warranty environment § Excellent customer service ethos, attention to detail and organisation skills § Excellent communication skills, both written and verbal § Ability to build effective professional relationships, both internally and externally § Strong IT skills, including Microsoft packages § A strong sense of urgency, the ability to follow-through and have attention to detail § Ability to multi-task and work well in a high-pressured environment § A good understanding of the consumer rights act If you have the skills and experience listed above please send your CV to or call me on .