After Sales Team Leader - UBT : Job Details

Location: Havant, PortsmouthSalary: £ + Profit Share + Benefits

Are you a proactive, commercially minded leader with a background in servicing or after-sales? Do you thrive in a fast-paced, customer-focused environment where no two days are the same? If so, we want to hear from you.

About the company:

We’re working with a growing healthcare equipment provider to find an After Sales Team Leader to lead their servicing function. This is a key role within the operations team, responsible for managing a small team, and coordinating third-party engineers across the UK, ensuring customers receive world-class support post-purchase.

What you’ll be doing:

• Leading and developing the servicing team, including scheduling, performance management, and resource planning
• Managing reactive and preventative maintenance, repairs, and servicing contracts
• Acting as the main point of contact for all after-sales queries, ensuring timely, professional responses
• Promoting servicing packages and identifying upsell opportunities through a consultative, account management approach
• Collaborating closely with the sales team to prevent complaints and enhance customer satisfaction
• Driving continuous improvement and contributing to the growth of the servicing function

Requirements

• Proven experience in a servicing, after-sales, or field engineering environment (healthcare sector experience is a bonus, but not essential)
• Strong organisational skills and the ability to manage multiple priorities
• Excellent communication and customer service skills
• Commercial awareness and the ability to spot opportunities for contract growth
• A solutions-focused mindset with the ability to see the bigger picture
• Comfortable working in a process-driven environment with KPIs and service targets

Benefits

What's in it for you?

• Rewarding Package – £30-35k salary, profit share scheme, 30 days holiday (inclusive of bank holidays)

• Work-Life Balance – Core hours 8:00–16:30 (with flexibility if needed)
• Culture & Values – Join a family owned business with a refreshingly human approach and strong values of integrity, ownership, and urgency.
• Perks – Free breakfast and lunch, on-site parking.
• Growth – Be part of a rapidly evolving business with real development opportunities.