After-Sales Support Co-ordinator - Hays Specialist Recruitment Limited : Job Details

Your new companyA well-established and growing organisation operating within a technical and commercial environment. Known for its commitment to customer satisfaction and operational excellence, this business supports a wide range of sectors and prides itself on delivering high-quality service across its product portfolio. Your new roleAs the After-Sales Support Coordinator, you'll play a key role in supporting the customer service and commercial teams. You'll be responsible for managing customer returns, coordinating technical service visits, and handling complaint resolution with professionalism and accuracy. The role also involves processing orders, maintaining records, and liaising with internal departments and external suppliers to ensure smooth operations and customer satisfaction.You'll be joining a collaborative team where attention to detail, clear communication, and cross-functional coordination are essential. Flexibility is offered around working hours, with both full-time and part-time arrangements considered.What you'll need to succeedTo thrive in this role, you'll need:

• Proven experience in an administrative support or customer service role
• Confidence in handling customer queries and complaints with empathy and professionalism
• Strong organisational skills and the ability to manage multiple tasks under pressure
• Proficiency in Microsoft Office (Outlook, Excel, Word) and familiarity with ERP or CRM systems
• A proactive mindset and willingness to learn basic technical product knowledge
• Experience in a B2B, engineering, or manufacturing environment is desirable.

What you'll get in return

• Competitive salary based on experience
• Flexible working arrangements (full-time or part-time)
• 25 days' annual leave plus bank holidays
• 5% employer pension contribution
• Private medical insurance, life assurance, and employee assistance programme
• Bonus schemes and long service awards
• Free on-site parking, cycle-to-work scheme, and regular social events
• Structured induction and ongoing training to support your development

What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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