Admissions Assistant - Kaplan : Job Details

Reference number: JR238362

Location: Hybrid working - home and our office in London

Contract Type: Fixed Term Contract, 6 months

Number of roles: 2

Salary: £25,000 per annum pro rata

We are looking for Admission Assistants to join our team.

We are looking for an Admissions Assistants, who will look after our students from the point that they accept our offer and pay their deposit through to arrival in the UK. Our students and their families are making a very significant investment when they enrol to study in the UK. Our goal is to provide the best follow-up and on-going support by phone or email, making sure our students successfully receive their visa and arrive in the UK for the start of their course. This will result in delighted customers who feel well cared for and supported before and as well as after arrival.

This is an excellent opportunity for exceptional Customer Service professionals, who is looking to expand their skills and build their career with an industry leader.

What you’ll bring to the role

• Excellent oral, written and communication skills including a positive tone of voice and an ability to enunciate clearly

• Aptitude for building rapport and influencing

• Ability to input data quickly and accurately

• Strong attention to detail

• Interest in customers and helping them to achieve their goals

• Sociable, friendly disposition

• Ability to prioritise and plan workload under tight deadlines

• A solution oriented, result focused, enabling approach

What we do

Kaplan International Pathways, a division of Kaplan Inc., offers international students a wide range of flexible study options - from University preparation programmes in the UK, Australia, USA and Japan through to full degree programmes in Singapore, Hong Kong and Australia. Through our academic partnerships with leading universities, our expertise in student recruitment, our exceptional teaching and a real focus on customer service and pastoral care, each year we are proud to welcome thousands of students from more than 100 countries through the doors of our colleges.

In the UK, we operate 9 campus-based colleges in partnership with Bournemouth University, University of Glasgow, University of Liverpool, Nottingham Trent University, University of Nottingham, University of Brighton, University of Essex, University of York and University of West of England, Bristol and an off-campus college in London offering pathways to 7 leading well-ranked UK universities.

What we offer

As well as a competitive salary, hybrid/home working where possible, and paths for career progression, we offer a comprehensive benefits package that includes:

• 28 days annual leave*

• Big discounts on Kaplan courses for you and your family

• 24/7 confidential helpline providing counselling and other support services

• Company pension contributions

• Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels

• Medicash Health Cash Plan

*Please note that the annual leave entitlement will be calculated on a pro rata basis if the role is part time.

How to apply

To apply for this role please submit a CV along with a Cover Letter detailing how you meet the requirements of the role no later than 28th April 2024. Note, we recommend that you apply at the earliest as we reserve the right to close the role before the closing date if we have gathered a suitable shortlist.