Administrators
£12.46 per hour
This is an ongoing temporary role
Ideally someone that is able to start immediately
Working Hours: Monday to Friday, 8am-4pm & 9.30am-5.30pm
Hybrid - 2 days week once training period is completed
We are currently recruiting for Administrators for our client based in Milton Keynes in the Linford wood area.
What will be your responsibilities:
- - Ensure efficient scheduling of work for business and customer benefit.
- - Support other departments in handling customer scheduling queries.
- - Manage and align customer expectations with service standards.
- - Meet all tasks within customer SLAs and internal targets.
- - Collaborate with field workers to balance work quality and quantity.
- - Proactively resolve issues for company and customer within set targets.
- - Support colleagues in addressing complex queries by sharing knowledge.
- - Work closely with teams to maintain high-quality service and meet SLAs.
- - Document and assist in resolving customer complaints, escalating when necessary.
- - Participate in planning and deploying new services and system enhancements.
- - Take full ownership of issues and ensure timely resolution.
- - Prioritize and manage workload according to team and industry deadlines.
Ideal Experience:
- - Prior customer service or contact center experience.
- - Preferably experienced in outbound calling or call handling.
- - Ability to thrive in a target-driven environment.
- - Customer-focused with a knack for identifying and addressing customer needs.
- - Adaptability to work in complex environments with competing demands.
- - Proactive problem-solving skills.
- - Effective time management skills.
- - Ability to adapt to change and work under pressure.
- - Positive attitude with strong enthusiasm and a problem-solving mindset.
- - Diligence, accuracy, and conscientiousness.
- - Proficiency in Microsoft Office packages (Excel, Word, etc.).
- - High level of computer and system literacy, adept at using multiple systems efficiently.
This is an amazing role, if your interested apply now!