Administrator Receptionist - Good Egg Recruitment Ltd : Job Details

We are looking to recruit an experienced Administrator/Receptionist to join our client’s organisation based in Southam. You will be joining a friendly, supportive team and will provide a professional, friendly, helpful, and efficient service to all callers to Reception, either by telephone or in person. This opportunity is a F/T office based permanent job working 35 hours pw Mon-Fri, 9am – 5pm paying £25k - £26,500pa doe plus excellent benefits.

Job Purpose:

• To provide a friendly, helpful, and efficient first and continuing impression to all callers to Reception, either by telephone or in person.
• To provide administrative support to Conveyancing and Private Client departments

Knowledge and Experience:

• Previous experience of working in a customer facing role, with demonstrable customer service skills
• Excellent keyboard skills with a good knowledge of Microsoft Outlook and Word. Case management system experience would be advantageous
• Uses initiative when dealing with clients
• Knowledge of telephone systems and the ability to use telephone system skilfully
• Efficiency to deal with awkward situations and difficult clients in a professional manner
• A friendly manner together with patience and a clear speaking voice
• Ability to be a team player and flexible outlook
• Ability to remain discreet and always maintain client confidentiality at all times
• Flexible and adaptable

Key Responsibilities:

Reception:

• Being the first point of contact for all visitors to the office, responding to enquiries where possible and signposting/taking details for relevant departments
• Answering telephone promptly in a clear and confident manner and forwarding the caller to the appropriate person or voicemail as per telephone procedure. Taking brief messages.
• Logging in all visitors to Reception and all general enquiries, new business walk-ins and phone enquiries into computerised system
• Receiving all scheduled visitors into Reception and notifying relevant member of staff immediately on their arrival
• Verifying of Anti Money laundering documents correctly before scanning
• Scanning and sorting of post for all departments, if requested to do so
• Check all monies brought into Reception and issue a receipt. Notify Fee Earners, Secretaries, Accounts staff or Credit Control staff immediately for collection. Money to be recorded and signed for on collection
• Taking bookings for meeting rooms
• Always keeping reception area tidy
• Preparation of outgoing post and taking to the relevant place for posting

Administration support:

• Undertaking typing and secretarial work for fee earners as and when required
• Making appointments for clients
• Preparing files for closing and archiving as and when required
• Providing general administrative assistance to fee-earning departments
• Maintain and protect client confidentiality at all times internally and externally