Administrator - Guidant Global : Job Details

OBJECTIVES:1. To ensure that Health & Safety procedures are adhered to at all times2. To ensure that all work completed is accurately charged in accordance with customer contracts3. To assist in raising purchase orders and maintaining records as required

RESPONSIBILITIES:1. To answer all inbound calls in a polite and professional manner logging the details accurately in Salesforce.com2. To build strong relationships with both external and internal customers3. To ensure prompt resolution of complaints with a strong focus on customer retention4. To assist credit control with outstanding debts by way of query resolution5. Understand the daily driver debrief process and deal with any issues raised maintaining records of actions in Salesforce.com6. To fulfil Health and Safety responsibilities by ensuring that all work undertaken is in accordance with the company's Health & Safety policies and procedures and any relevant legislation7. To undertake any other such duties as may reasonably be required within the Service Centre8. To undertake any training and development as required9. To support the Administration Cooordinator in ad hoc projects.

SKILLS & QUALIFICATIONS:1. Numerate and PC literate with good telephone manner and interpersonal skills2. Ability to work on own initiative in high pressure environment3. Attention to detail