Administrator - Reed : Job Details

Urgent Temporary Administrator Required – Immediate Start

Our client is urgently seeking a proactive and organised Administrator to join their expanding team on an immediate basis.

This is a temporary position with the potential to become permanent for the right candidate.The role is based on the outskirts of Cheltenham.

Key Responsibilities:

• Manage customer bookings and schedule appointments efficiently.
• Liaise with the Engineering Manager to align workload with workshop capacity.
• Prepare job cards and maintain accurate service records.
• Support planning and record-keeping for the company’s own vehicle fleet.
• Provide timely updates to customers regarding their status and explain any additional work required.
• Deliver an exceptional customer experience at every touchpoint.
• Generate and prepare customer invoices for payment.
• Address customer concerns and resolve complaints professionally.
• Assist with operations and ensure site Health & Safety compliance and documentation.

The ideal candidate will

• Have previous customer-facing experience in a service environment.
• Be a team player with excellent all-round communication skills.
• A customer-centric approach with a strong focus on service quality.
• Ability to manage multiple tasks and prioritise effectively in a fast-paced environment.
• Strong problem-solving skills and attention to detail.
• Proficient IT skills for data entry and record keeping.
• Fluent in both written and spoken English.
• A valid driving licence.