Administrator - Priory Group : Job Details

Priory Supported Living London and Home Counties - West Drayton is looking to recruit an Administrator to join the team. This is a full time 40 hours role.Priory Supported Living London and Home Counties provide supported living services for people with a variety of support needs, conditions and presentations. This includes people who are autistic, have a learning disability or mental health needs. Our specialist support enables people to live happy and fulfilling lives in their own homes within their community.

The support provided by our service is person-centred and specifically tailored to meet every unique need, underpinned by our philosophy that every individual has the right to live the life that they choose for themselves. We can provide support up to 24 hours a day, 7 days a week, including 1:1 support.

You’ll be part of a dedicated and compassionate team, all working together to ensure the smooth running of the service and to support the wellbeing of our residents. While your role doesn’t involve providing direct care, your contribution is vital in helping to maintain a safe, comfortable, and welcoming environment for everyone. Whether you're assisting with day-to-day operations, keeping things organised, or ensuring our spaces are well looked after, your support plays an important part in creating a positive experience for those who live and work here.

• Provides efficient and effective administrative and secretarial support to the home, including document and report production, telephone enquiries, diary management, payroll input, dealing with service user’s monies, petty cash, recruitment processes, meeting and greeting visitors and other administrative tasks as appropriate.
• Handles external and internal enquiries, recognising the level of importance of particular enquiries or issues and applying the appropriate prioritisation. Passes issues and enquiries on for appropriate action to ensure the highest level of service.
• Ensures that all information and documentation is correctly processed in line with policies and procedures in order that regulatory, statutory, compliance and financial requirements are met. Maintains the audit trail ensuring up to date and accurate information can be provided or accessed as required.
• Updates staff and resident records and central and local database systems, ensuring accuracy of all data input.

You can find additional information in the attached job description.

Our work is rewarding but can be challenging, so resilience is key. No two days are the same! Your natural empathy will help you support others through both the highs and lows.The ideal candidate will be educated to GCSE level or equivalent, with strong English, numeracy, and excellent keyboard and PC skills, including basic proficiency in Word and Excel. They will have exceptional organisational, reception, and clerical abilities, with the confidence to prioritise their own work while referring complex issues to a manager. A flexible approach to problem solving is important, and previous experience in an administrative, customer service, clinical, educational, or similar setting is required.

We want you to succeed at Priory and thrive in your role. You will be well supported with regular career conversations. We also offer full training and numerous pathways into leadership and qualified clinical positions to help you shape your career with us.

• 28 days annual leave
• Contributory pension scheme
• Flexible benefits including reduced rates and access to new schemes including gym membership, IT technology (laptops / tablets / smartphones) and Healthcare Cash Plan (Simply Health Scheme)
• Access to development opportunities
• Sponsorship of professional qualifications through our Individual Professional Development (IPD) panel
• Leadership & management development
• Long service award
• Refer a friend bonuses

Shortlisting may begin upon receipt of applications, and the Recruiting Manager may close the vacancy early if enough suitable candidates are identified. In such cases, adverts should be closed immediately, and remaining applicants informed of the reason.

Priory is the leading independent provider of mental health and adult social care in the UK. We support 26,000 people a year to move towards a healthier future so they can live their lives as fully and independently as possible. We treat more than 70 conditions, including depression, anxiety, addictions and eating disorders, as well as children’s mental health, across our nationwide network of sites. We also support autistic adults and adults with a learning disability, Prader-Willi Syndrome and brain injuries, as well as older people, within specialist residential care and supported living facilities.

With over 13,000 colleagues working at Priory, we have a long and prestigious history, and an unrivalled reputation for making a real and lasting difference to the lives of every individual in our care.

All roles will be subject to a successful disclosure at an appropriate level from the Disclosure and Barring Service (DBS), Access NI or Disclosure Scotland. We are an equal opportunities employer. Priory will cover the cost of a DBS check.We kindly request that recruitment agencies do not contact us regarding this vacancy. Should we require assistance, we will reach out directly to our 'PSL'