Administrator - Reed : Job Details

We have a fantastic opportunity for an Administrator at Bury Council. This is a full-time temporary role for the next 3 months, with the possibility of extension.

What is the role?

Bury Council are looking for an Administrator To act as the first point of contact for members of the public and other professionals making both general enquiries and referrals to the Mental Health Team.  To undertake all related admin, clerical duties, and word processing duties for the team.

What are your responsibilities?

• Act as the first point of contact for all people contacting the service either in person or by telephone or in writing, providing any immediate practical help as required.
• Provide, advice guidance and information about the services provided by department and redirect people to other departments/organisations where appropriate.
• Display sensitivity to vulnerable service users with severe/enduring mental health problems who often display challenging behaviour.
• Communicate in an appropriate, open, accurate and straightforward way, respecting confidential information in line with the authorities policies.
• Take all referrals for the service including service users, carers, appropriate adult referrals and requests for assessment under the Mental Health Act.
• Gather background information for all people referred to the service including the reason for referral and any other relevant information whilst remaining sensitive to the individuals needs.  Timely inputting of referral onto Protocol and PARIS.
• Define the referral type and take appropriate action.
• Decide if the referral needs immediate action and refer to the Duty Officer, if unavailable support the service user as required.
• Make up service user case files and allocate and close files for the service (both manual and computerised) as directed by the Team Manager.
• Maintain records of guardianship orders and inform the relevant team of any that are due to expire so that appropriate action can be taken.
• Maintain clear and accurate records that are complete, accessible and up to date.  This includes Electronic Social Care records and the inputting referrals, allocations and closures onto both Health and Social care systems as per Bury council and Pennine Care Foundation Trust policies.

What skills do you Need?

• Must have previous Administration / Business Support Officer experience.
• Excellent People skills, as you will be speaking to the public, other members of staff and senior managers.
• Excellent Telephone Manner.
• Strong IT skills, as you will be using word and excel including using internal IT systems.
• Minute Taking experience
• Valid Enhanced DBS on the update Service.
• Working Hours Monday to Friday 9.00am - 17.00pm, 37 hours a week

Next Steps:

To receive a full job description please apply below or email your CV to