Administrator / Customer Service - Waste Services - Local Authority - Reed : Job Details

• Salary: £13.05 per hour
• Location: Office-Based S66 postcode, Hellaby 
• Job Type: Full-time (Mon-Fri, 8am-4pm)

We are seeking an Admin/Customer service Officer to handle waste enquiries and complaints efficiently. This role involves call handling, managing emails, and processing payments and bookings. The ideal candidate will be IT literate with proficiency in Microsoft Excel and Word, and capable of providing effective support across various service areas.

• Handle incoming calls and manage customer enquiries and complaints related to waste services.
• Process emails, payments, and bookings efficiently.
• Liaise and communicate with a wide range of stakeholders across the Directorate to ensure timely processing of information requests and correspondence.
• Adapt to varying workloads and locations as required to meet service needs.
• Produce minutes of meetings and support various administrative tasks.
• Utilise a range of computer applications including word processing, spreadsheets, databases, and presentation software.

• Experience in a support role within a multi-functional business service team.
• Proficient in Microsoft Office applications, especially Excel and Word.
• Strong understanding of data protection (GDPR) and its application in the workplace.
• Experience adapting to new work methods/systems and challenging inefficient processes.
• Ability to work collaboratively to solve problems.
• Demonstrated literacy and numeracy skills in a professional environment.
• Understanding of financial processes and the ability to work accurately under pressure, adhering to audit and financial regulations.

• Competitive hourly rate.
• Stable full-time hours.
• Opportunity to work in a dynamic and supportive environment.
• Exposure to diverse tasks and responsibilities.

To apply for the Customer Support Officer position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.