Administrator - Customer Accounts - Huntress : Job Details

Customer Service Administrator ?? Location: East Leeds ?? Full-time, Permanent | ?? Hybrid (1 day WFH)

Salary: £24,500

An exciting opportunity to join the Customer Service team of a growing company with an exciting product as a Customer Service Administrator. This is a very interesting and varied Customer Service Administration role and the client has a strong e-commerce platform, established retail partnerships, and an excellent culture.

What You'll Be Doing:

• Deliver exceptional customer service to wholesale clients (key accounts, marketplaces, and independent retailers)

• Manage wholesale order books to meet monthly and annual targets

• Oversee stock updates, imagery requirements, order packing, and delivery schedules

• Liaise with distribution centres and internal teams to ensure on-time fulfilment

• Maintain accurate order records across multiple systems

• Provide weekly/monthly reporting on performance metrics

• Build strong relationships with customers and stakeholders

• Identify and implement process improvements

• Support onboarding and training through updated process documentation

Key Skills & Experience:

• 1+ years' office-based customer service or internal account administration experience

• Strong communication skills (email, phone, webchat)

• Ability to work cross-functionally between wholesale and e-commerce

• Highly organised, with excellent attention to detail and time management

• Strong Excel skills (essential)

• Problem-solving mindset and resilience in a fast-paced environment

Benefits:

• 25 days holiday + bank holidays (option to buy extra days)

• Flexible start/finish times

• Hybrid working (1 day WFH)

• Free onsite parking

• Healthcare cash plan (post-probation)

• Cycle to Work scheme

• Annual paid staff event

• Bonus scheme linked to company performance

Hours: 37.5 hours per week, Monday-Friday

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.