Administrator And Customer Service Executive - Job Box Recruitment Limited : Job Details

Job Title: Administrator and Customer Service Executive

Location: Teddington

Job Type: Permanent, Full-time

Hours: Monday to Friday, 8.30am–5.00pm (37.5 hours per week)

Flexitime available

We are seeking a highly motivated and organised Administrator and Customer Service Executive to join a busy office environment. The successful candidate will provide essential support to the team while ensuring excellent customer service. This role is varied and fast-paced, requiring someone who is adaptable, proactive, and enjoys working with people. We are looking for someone with excellent interpersonal skills and a friendly, approachable manner. A “can-do” attitude and willingness to learn are key.

• Answering calls and responding to client queries.
• Supporting clients with online services.
• Accurately relaying client information to the team.
• Setting up new clients on internal systems (training provided).
• Conducting new client introduction calls.
• Updating and maintaining accurate client records.
• Managing incoming and outgoing post, emails, and courier services.
• Handling client account queries and payments.
• Credit control, reporting, and chasing late payments.
• Liaising with third parties for mail and data handling.
• Assisting in improving administrative processes.
• Supporting other teams with admin tasks during busy periods.
• Ordering office supplies and coordinating services.
• Undertaking ad hoc projects as required.

• Strong IT skills, particularly MS Word and Excel.
• Excellent verbal and written communication skills.
• Confident phone manner and strong customer service skills.
• Ability to work accurately and efficiently under pressure.
• Positive, proactive, and professional approach.
• Flexible and willing to take on new challenges.
• Office or customer service experience is preferred but not essential.

• Competitive salary.
• Pension scheme (for qualifying employees).
• Flexitime working arrangements.
• Opportunities for progression and training.
• Supportive and friendly working environment.
• 100% office-based role.

If this sounds like a role that would suit your skills and expertise then APPLY NOW using the link below.

Please note:

As you can appreciate we are currently overwhelmed with applications of individuals looking for both short term and permanent work and we can therefore only contact those applications that have relevant skills for positions that we currently have available. Should you not hear from us within a week, please assume you have been unsuccessful on this occasion.

In line with the GDPR Regulations, we are making you aware that in order to proceed with your application, we will need to contact you via email, telephone and/or text message. By submitting your CV to this vacancy, you are agreeing to Job Box Recruitment Limited holding your details in order to enable us to contact you with suitable positions. Details of our Privacy Notice and GDPR Policy can be found on our website or emailed across to you if requested.