Administration Team Leader - Vax : Job Details

Join Vax as an Administration Team Lead

Droitwich, Worcestershire (Hybrid - 4 Days Onsite, 1 Day WFH)Up to £30,000 + 10% Annual BonusApply by Monday 26th May

Overview of Vax:

Our heritage-rich, expert-led business has always had the same goal: to prioritize innovation and to design easy-to-use products that seamlessly integrate into our customers' lives, offering reliable, quick solutions to cleaning homes, whatever the mess.

Vax has forged its reputation as a brand that focuses on the needs of its customers. Our culture of innovation is at the heart of everything we do and we work hard to constantly think of new ways to improve our products, ensuring that we deliver premium quality products for our customers.

The Role: Administration Team Lead (Customer Supply)

As our new Administration Team Lead, you'll play a pivotal role within our wider Operations team. You’ll oversee a small team, drive performance, ensure seamless transport planning, and manage critical daily reporting. With Excel as your power tool, you’ll help us deliver exceptional service to our customers, every single day.

Working hours (varying between 8am to 6pm Monday - Friday, with occasional cover on weekends during busy periods).

Key Responsibilities of the Administration Team Lead:

• Lead, support, and motivate a team of 2 within the Customer Supply function
• Tackle daily escalations and capacity planning with a hands-on approach
• Work cross-functionally with Operations and Sales to hit performance targets
• Produce and manage accurate daily, weekly, and monthly performance reports
• Provide load schedules to both internal teams and external partners
• Identify issues, create resolution plans, and escalate when needed
• Offer flexible support, including occasional weekend cover in peak periods

What We’re Looking For:

• Strong analytical skills with expert-level Excel knowledge
• A problem-solver who thrives under pressure and tight deadlines
• Confident decision-maker with a sharp eye for data and detail
• Excellent communicator - both written and verbal
• Highly organised with the ability to prioritise and pivot as needed
• Collaborative team player, adaptable to fast-changing operational demands

What You’ll Get:

• 33 days holiday (including bank holidays)
• Free Vax product after 6 months + access to staff discounts
• 5% employer pension, life assurance, and income protection
• Gym discounts, cycle-to-work scheme, and more
• Online perks for shopping, cinema, and family fun

Why Vax?

Vax is made up of people who have a shared understanding of our mission and vision. Our values define who we are and what we stand for;

Trust - We’re experts and everything we do is based on brilliant knowledge.

Honesty - Our commitment to doing the right means we are always open and transparent.

Resilience - For decades, we have embraced change and been agile in what we do. We aren’t easily discouraged.

Innovation - We’re curious and explore opportunities, innovating to benefit our customers and business.

Valued - We are better when each of us feels included and respected for who we are and what we contribute.

Energy - We are positive thinkers, excited about what we do.

What’s Next?

Ready to lead from the front and be part of a brand that puts people and progress first?Apply now for this Administration Team Leader position!