Administration Officer - Next Best Move : Job Details

We are delighted to be working with a respected charitable organisation that is dedicated to improving the lives of families. They are currently seeking a proactive and organised Administration Officer to join their friendly and committed team.

In this vital role, you will provide high-quality administrative support to help the team deliver its duties, ensure compliance with legislation, and make a real difference to the lives of families. You’ll be an integral part of the team, enabling frontline colleagues to focus on their work with service users while ensuring processes run smoothly behind the scenes.

Key Responsibilities:

• Arrange and coordinate meetings, including booking venues, preparing documents, and distributing minutes promptly.
• Schedule appointments, organise travel and interpreters where required.
• Manage team calendars and duty rotas, responding to changes as needed.
• Handle incoming calls and enquiries, ensuring they are directed appropriately.
• Maintain and update case files on internal systems.
• Initiate and track essential checks such as DBS, health assessments and references.
• Support with processing invoices and raising purchase requisitions.
• Assist with onboarding new starters, arranging IT equipment and inductions.
• Monitor and record team statistics, absence, and other data to meet reporting requirements.
• Provide administrative support for panels, meetings and special projects.
• Ensure equipment and resources are tracked and maintained.
• Uphold safeguarding responsibilities in line with the role.

About You:

• Strong administrative experience, ideally in a Charity, public sector or social care setting.
• Confident in using Microsoft Office and electronic case management systems.
• Highly organised, with the ability to manage multiple priorities and deadlines.
• Strong communication skills and the ability to handle sensitive information with discretion.
• Flexible, adaptable and able to work both independently and as part of a team.
• Commitment to equality, diversity, and delivering excellent service.