Admin & Customer Service Coordinator - Hales Group Limited : Job Details

Admin & Customer Service CoordinatorSwaffham£27,000 - £30,000 per annumFull time, Permanent Monday to Friday8:30am-5:00pm (Friday finish at 4:00pm) Are you organised, detail focused, and confident communicating with customers? We're looking for an Admin & Customer Service Coordinator to join a friendly team in Swaffham. This role is perfect for someone who thrives in a busy office environment and enjoys building relationships with customers while keeping everything running smoothly behind the scenes. Duties include:

• Create accurate quotations and process customer sales orders
• Raise purchase orders and invoices
• Keep customer databases and CRM systems up to date
• Manage incoming emails and calls, responding to enquiries and orders
• Support day-to-day office operations with planning, filing, and organisation
• Build and maintain relationships with new and existing customers via phone and email
• Handle incoming sales enquiries and follow up on leads
• Assist with LinkedIn content and email campaigns to support outreach

 What we're looking for:

• Strong communication skills (written and verbal)
• Confident using Microsoft Office (Excel, Word, Outlook)
• Organised, proactive, and able to work independently or in a small team
• Experience in admin or customer service roles (essential)
• Familiarity with Sage (advantageous but not essential)
• A background in B2B sales or marketing is a bonus

For more information on this role, please contact Paige at the Thetford office or you can apply below.