Account Services Executive - Reed : Job Details

Account Services Executive

• Job Type: Full-time 08:00am-17:00pm
• Location: Outskirts of Chelmsford ( Must be able to drive to Location ) 
• Salary: Up to £35,000 Per annum DOE 

Reed are working with a fantastic company who are looking for a Account Services Executive, where you will be the first point of contact for customers, ensuring a seamless service experience from initial onboarding to ongoing account management. This role is crucial in managing a defined territory, working closely with Business Development Managers and internal sales support teams to drive customer satisfaction, retain existing clients, and support business growth.

Day-to-day of the role:

• Customer Account Management: Serve as the primary point of contact for clients, building strong, lasting relationships and proactively managing their accounts.
• Territory Management: Oversee a designated customer base from our head office, ensuring consistent engagement and support.
• Sales & Service Upselling: Identify opportunities to upsell radio care packages and service/maintenance agreements, helping customers optimise their solutions.
• Support for BDMs: Assist Business Development Managers with new account acquisitions and drive sales opportunities.
• Service & Maintenance Coordination: Ensure customers are aware of and engaged with our service and maintenance offerings, supporting contract renewals and customer satisfaction.
• Customer Support & Issue Resolution: Address queries, resolve customer issues promptly, and ensure a positive experience.
• Project Coordination: Collaborate with internal sales, technical, and marketing teams to ensure the smooth delivery of solutions tailored to client needs.
• Account Growth & Retention: Develop strategies to enhance customer retention, loyalty, and account expansion.
• Contract Renewals & Negotiations: Assist with contract renewals, ensuring continued service agreements under mutually beneficial terms.

Required Skills & Qualifications:

• Proven experience in account management, customer service, or sales support, ideally within the communications, technology, or a fast-paced industry.
• Strong interpersonal and communication skills, with the ability to build and maintain effective relationships with clients and internal teams.
• Exceptional organisational skills and the ability to manage multiple accounts and projects simultaneously.
• A proactive, customer-centric approach to problem-solving and account management.
• Experience supporting Business Development Managers and working with sales support teams.
• The ability to manage and prioritise tasks effectively to meet deadlines and customer needs.
• A team-oriented attitude with a strong focus on collaboration and service excellence

Benefits

• Additional leave
• Company events
• Company pension
• Employee discount
• Free parking
• Health & wellbeing programme

How to apply:

To apply for the Account Services Executive position, please submit your CV and a cover letter detailing your relevant experience and why you are interested in this role.