Account Relationship Coordinator - Page Personnel Secretarial & Business Support : Job Details

• Immediate start
• Working in a well-established company

Client Details

A well known client in the Brsitol area.

Description

• Building great relationships and trust with customers to deliver excellent service through the proactive and timely resolution of all customer queries relating to or arising from the selling of products. Follow up and communicate to the customer on all issues in a timely manner.
• Acting as first point of support for customers and ownership of enquiry resolution
• Liaising closely with the Business Development roles as required to maximise sales through a collaborative approach
• Taking ownership of and work closely with other functions to ensure the delivery of an integrated customer experience across departments - credit control (eg.credit limits, credit notes, payments, bad debt, payment plans), SOS, Supply and Logistics, Spares and Warranty, Design team, Marketing
• Qualifying, producing and proactively following up daily sales and small VRV quotes in order to increase conversion to orders.
• Respond to queries related to published product information in order to provide support to customers or Business Development Manager (Dealer).
• Activating and promoting usage and capability of customers onto electronic platforms (SPB, Proshop)
• Management of data in CRM relating to accounts, contacts and other customer data to support accurate reporting

Profile

• Ability to develop and maintain good relationships internally/externally and at all levels
• Excellent written and verbal communication skills.
• Highly organised & able to prioritise
• Ability to work under pressure and maintain accuracy
• Driven to work independently and as part of a team
• Methodical and problem-solving mindset
• Demonstrate customer centric behaviours and a passion for customer service
• Competent in HVAC products - desirable
• Good level of computer literacy.

Job Offer

• Good rate of pay
• Temp to perm situation