Account Manager - Apache Associates : Job Details

We’re looking for an experienced Account Manager to lead relationships with some of the biggest names in sports and entertainment. In this client-facing role, you’ll be the go-to contact for a portfolio of high-profile clients, helping them get the most from the core SaaS platform while ensuring smooth, successful delivery of programs.

This is a hybrid role blending relationship management, strategic account growth and hands-on operational support.

What You’ll Be Doing

Client & Account Management

• Build and maintain strong, long-term relationships with senior stakeholders.
• Act as a trusted advisor—understanding client goals, identifying opportunities to deliver value, and supporting ongoing success.
• Serve as the internal voice of the client—ensuring their needs are clearly communicated and prioritised across teams.
• Drive account renewals and identify upsell and cross-sell opportunities in collaboration with the sales team.

Campaign Delivery

• Support the end-to-end delivery of client campaigns.
• Ensure client requirements are accurately translated into platform setup.
• Liaise with internal teams—support, technical, and product—to ensure smooth execution and a great client experience.
• Monitor live activations and client activity, helping resolve any issues quickly and effectively.

Platform & Operational Support

• Provide hands-on support with system configuration, user setup, and data reporting.
• Deliver client onboarding and training to support adoption and ongoing usage.
• Gather client feedback and insights to inform future platform improvements and internal best practices.

What You’ll Bring

Essential

• 3–5 years’ experience in account management or customer success role within a SaaS environment.
• Proven ability to manage enterprise relationships with multiple senior stakeholders.
• Strong communication skills—confident engaging with clients at all levels.
• High attention to detail, with a proactive and solution-oriented mindset.
• Ability to stay calm and responsive in fast-paced, live event environments.
• Strong technical aptitude—you’re comfortable learning new software and guiding clients through its use.

Desirable

• Experience working in sports or hospitality arena.

You'll be joining a collaborative, fast-paced team during a period of major growth for the company - they really are exciting times!

This is a great opportunity to work closely with some of the most recognisable Global brands—helping deliver exceptional experiences for their VIP clients.